Case study


DiaSorin is a global leader in the healthcare industry, operating across Europe, the Americas and Asia. A recently installed Orange Contact Center solution with fully-managed, secure, global IP infrastructure has delivered significant support to DiaSorin's customer service strategy, providing increased global coverage, reduced call waiting times, improved quality of service and lower management costs. 

Document ref: 0216/CCS-DIA-032(3)


“Instead of struggling with a piecedtogether call-center solution, DiaSorin is using Orange Business to provide a global, end-to-end managed service, eliminating the need for multiple inbound voice service providers and plugging the holes in our existing call center coverage.”
Ferdinando Peretto
DiaSorin Group