Know what your customers want before they even know it
Customers no longer base their loyalty on price or product. Instead, they stay loyal to companies based on the experience they receive. Your customers want you to know them, to understand them, and that knowledge is power. Omnichannel communications reveal your customers’ touchpoints along their journey. And with the matching data analytics, you can gain deep insight about your customers and their behaviors, enabling you to exceed their expectations with your brand. Being predictive and proactive can be your ultimate differentiator.
Although a great majority of enterprises name CX as fundamental, only one in eight companies globally have made CX central to their culture and strategy. Remember that customer loyalty does not happen overnight. CX is a journey, not a destination, and it involves more than just gathering data or ensuring good communications with your customers. Starting your CX journey with the end goal in mind is essential, however modern CX has to be supported by the right technologies and seamless integration with your existing ecosystem.
At Orange Business, we understand the challenges related to customer experience, partly because we provide customer service to our own customers every day. As a network-native company, we have the full stack of services to support you with your end customers’ journey and to boost your ROI.
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It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.
Warren Buffet
Rewrite the rules of customer engagement
AI and automation can transform the customer experience in any way you can imagine. The combination of bots working and human thinking enhances your agents' natural talents – empathy, efficiency, helpfulness.
Download this eBook to find out how AI and automation can transform the customer experience in any way you can imagine.
Racing ahead with your customer experience
Customer experience is the key to transforming digitally. It’s not a surprise, then, that enterprises globally are embracing customer experience as a central goal of digital transformation. Putting the best framework in place is essential for racing ahead with your customer experience. It’s more than getting the technology mix right; you need to be clear of the end game first and then work backwards to implement the technology.
Merge customer-facing communications with your entire digital ecosystem for a fully integrated, end-to-end, 360° experience, and apply predictive analytics for customer insight to enhance your competitive advantage. Download this IDC report to discover the three main hurdles you will need to leap in order to sprint ahead with your customer experience.
Your next essential business driver
Customer expectations are at an all-time high, meaning providing the best experience is not a luxury but a competitive necessity. Customers no longer base their loyalty on price or product. Instead, they stay loyal to companies based on the experiences they receive. If you cannot keep up with their increasing demands, your customers will leave you. Great customer experience does not happen by chance – and providing the best customer experience can be the ultimate differentiator for your company.
This whitepaper reveals the latest best practices for excellence in customer experience.
Learn more
Today’s customers have choices, and they no longer base their loyalty on price or product. They stay with companies based on the service they receive. So you need to exceed their expectations with a memorable, personalized customer experience (CX) if you want to keep them. It's not just essential to stay ahead of your competition, it needs to be a fully integrated part of your business strategy.
Find out how our CX capabilities can boost your customer experience to the next level.
Providing best-in-class customer experience needs to be a vital part of any business strategy. Starting your CX journey with the end goal in mind is essential; however modern CX has to be supported by the right technologies. Focus on transforming your CX, and the systems that underpin it, to remain relevant in the face of increasing competition and shifting consumer behavior.
Browse this ebook to find ways to meet and exceed the needs of tomorrow’s customers.
Being predictive and proactive can be your ultimate differentiator. But in order to do that, you need to know your customers well and be familiar with their profiles and buying behaviors. Omnichannel communications can help you understand your customers’ touchpoints, and matching data analytics enables you to understand what your customers want before even they know it.
Learn more about our CX expertise and how we can help you meet your CX challenges.
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