Current Analysis - APAC Contact Center Solutions - February 2013

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Orange Business Services ranked as a leader in the Asia-Pacific virtual contact center space in Current Analysis Report "Asian Contact Center Solutions Go to the Cloud"

Date: 7 February 2013
Analyst: Hugh Ujhazy

 

Current Analysis has conducted research with the leading virtual contact center (VCC) providers that sell to large enterprises and MNCs in the Asia-Pacific region, focusing on their multi-channel call collection, agent management and cloud capabilities. The carriers examined were Orange Business Services, BT Global Services, Telstra and Tata Communications, with the view to assessing the functional scope of their offerings, the geographical coverage and the carriers’ ability to support enterprise deployments in the region.

Orange Business Services was ranked by Current Analysis as a leader in the Asia-Pacific virtual contact center space, as it offers the most comprehensive portfolio, has maintained momentum by adding new features and leads the market with its vision.

Current Analysis Report_Feb 2013