UC etiquette

There are many articles on netiquette, but we haven't seen much about the 'rules' surrounding the use of Unified Communications. I'd like to start the debate by asking:

  • Is it always OK to forward a voicemail left for you to someone else?
  • If this was an email, would you edit it first to cut out any banter or personal information?
  • Should you always assume that any message, in any format, could end up anywhere? In which case, do we need to self-censor more in future?

I was prompted to think about this when one of my colleagues called me and left a voicemail. Because I'm using a UC platform, this was transcribed and forwarded to my mailbox, along with the original recording. About a third of the message was about business, but two thirds was personal. I wanted to forward the business question to someone else but didn't want the whole message going out. What did I do? In the end, I edited the transcribed version (thank you Microsoft) and deleted the voicemail.

So, what's my advice? What's the equivalent of Debrett's for this situation? For me, it's about thinking before clicking. What is it for you?



Photo: Towel401/FlickR

Peter Glock

With management roles in sales, marketing, and strategy I have over 30 years in IT and telecoms specializing in transformation projects.