Michele Lada describes the team support she gets in her daily job

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how do you support customers when it's 9.00 or 11.00 at night and the support team is on a very different time zone? Michele Lada, global account director at Orange Business Services, gives us the details in this video recorded on location at Orange Business Live in National Harbor, MD. near Washington DC.

Yann Gourvennec

I specialize in information systems, HighTech marketing and Web marketing. I am author and contributor to numerous books and the CEO of Visionary Marketing. As such, I contribute regularly on this blog for Orange Business Services account on cloud computing and cloud storage topics.