Outsourcing companies in the Gulf are set to move up the value chain from providing back-office operations to IT and business process services was the message at the recent Arab Outsourcing Conference 2010 held in Dubai. Traditionally outsourcing providers have supported back-office operations but countries such as the UAE, Egypt, Jordan and Morocco have been making efforts to build up infrastructure, people and funds to develop the sector. Industry experts believe the outsourcing industry has been growing at a 20% annual rate in the Middle East.
Amin Khaireldin, Strategy Advisor and Board Member at Egypt-based Information Technology Industry Development Agency (ITIDA), said: "In Egypt we put resources in a business park-like Smart Village. From the premises, services such as financial analytics are conducted by 200 analysts for a Dubai-based company. Technical as well as packaged implementation services (PIS) are the focus."
After a Masters in Computer Science, I decided that I preferred writing about IT rather than programming. My 20-year writing career has taken me to Hong Kong and London where I've edited and written for IT, business and electronics publications. In 2002 I co-founded Futurity Media with Stewart Baines where I continue to write about a range of topics such as unified communications, cloud computing and enterprise applications.