Orange Business recognized as a market leader in the global digital workplace market for multinational corporations
GlobalData positions Orange Business as a market leader in the global digital workplace market for multinational corporations. Orange is rated Leader for Cloud Collaboration Services and Customer Support, and Very Strong for Contact Center and IP Voice.
The analyst highlights Orange’s ability to combine a broad portfolio of services and vendor platforms with a nuanced, consulting-led approach to collaboration services. GlobalData also recognizes Orange’s stronger CX and AI messaging, including AI consulting capabilities and support for Microsoft Copilot. Orange’s global support model, service performance monitoring, and sovereign hosting capabilities further strengthen its position. Overall, the report confirms Orange Business as one of the most complete and credible providers in the Digital Workspace market.
GlobalData Recognizes Orange’s Strength in Enterprise Communications
GlobalData values Orange’s ability to combine a broad multi-vendor collaboration portfolio with a consulting-led approach suited to multinational enterprises. Orange is seen as particularly strong in guiding customers through complex transformation journeys, including legacy modernization and the move toward simplified global ICT infrastructures. The report also highlights Orange’s AI support in collaboration, notably through Microsoft Copilot and related consulting services. In Contact Center, we are seen as Very Strong. GlobalData emphasizes our ability to connect customer contact, collaboration, and AI into a more integrated customer experience proposition. We're also recognized for our customer experience orchestration strategy and for a managed AI proposition built around proven use cases and monitoring tools. The report also underlines the depth of Orange’s contact center expertise, supported by a substantial team of consultants and engineers, as well as our global support organization which includes 24x7 support delivered through five global customer service centers. This support model is presented as a major differentiator for multinational customers that need consistent service delivery across regions and time zones.
The analyst sees Orange’s IP voice proposition as part of a broader enterprise communications strategy rather than a standalone service, and recognizes it for its ability to integrate voice with collaboration, contact center, security, and network services, which is a key requirement for multinational enterprises.
Nicolas Ducrot, Director of Product Management – Collaboration, Voice & CX
"Global Data’s recognition affirms Orange Business’s position as one of the global leaders in the Digital Workspace. It highlights our ability to deliver integrated and innovative solutions, particularly in voice, digital communications, collaboration, and customer contact, meeting the demanding needs of multinational enterprises for security, resilience, and high-scale performance. Our differentiated approach, combining a multi-vendor portfolio in CX, EX, and voice, with advanced analytics and AI capabilities, and deep integration within a broad ecosystem, enables us to effectively support our clients’ digital transformation in a complex and constantly evolving environment."
About the analyst
GlobalData is a global research and advisory firm providing market intelligence, competitive benchmarking, and strategic analysis across technology and telecom domains. Its research supports enterprise buyers and service providers in understanding market trends, vendor capabilities, and evolving buying criteria.
In the Digital Workspace space, GlobalData assesses providers across Cloud Collaboration Services, Contact Center, Customer Support, and IP Voice, with a specific focus on multinational enterprise requirements.
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