Customized Infrastructure Care: manage your multi-suppliers ICT Infrastructure

CIC2.0 is the single “pane of glass” of your entire multi-suppliers ICT Infrastructure. Based on ITIL V3 methodology, the solution is tailored to your specific requirements and service levels needed on each device.

CIC2.0 value proposal

A flexible and personalized service management solution

CIC2.0 is an ITIL V3 -aligned offer built by our expert consultants working by your side to design your solution. It embeds your entire ICT, managed by you, Orange or a Third party, no matter the service management levels operated and across any IT technology.

Improve your visibility & control

A 360°view of your entire ICT infrastructure.
One portal showing customer CMDB, device relationships and all ITIL process activities.
Enhanced SLA visibility and control.
Alignment of your IT and business priorities.

Increase the cost effectiveness of your ICT

Maximization of the ICT impact on your business.
Reduction of your Total Cost of Ownership due to Orange efficiencies of scale (tools, licenses, maintenance and support).
A predictable full OPEX model per device, per month, no CAPEX required.
Lower costs by out-tasking service management.

An ITIL v3 platform delivering

Integrated and unified Configuration Management database.
Service catalog and request portal.
Incident/problem/change management.
Process and workflow automation.

Service Level management and Performance reporting

Real-time and historical reporting.
Dashboard reports, charts, tables, topology maps…
KPI/SLA reporting and advanced reporting features.

Integrated event management

Customized monitoring with variable intervals and thresholds.
Performance monitoring.
Capacity management.

Integration into multiple systems

Client’s infrastructure.
Orange legacy systems.
Partner portals.