CIC2.0 is the single “pane of glass” of your entire multi-suppliers ICT Infrastructure. Based on ITIL V3 methodology, the solution is tailored to your specific requirements and service levels needed on each device.
A flexible and personalized service management solution
CIC2.0 is an ITIL V3 -aligned offer built by our expert consultants working by your side to design your solution. It embeds your entire ICT, managed by you, Orange or a Third party, no matter the service management levels operated and across any IT technology.
Improve your visibility & control
A 360°view of your entire ICT infrastructure.
One portal showing customer CMDB, device relationships and all ITIL process activities.
Enhanced SLA visibility and control.
Alignment of your IT and business priorities.
Increase the cost effectiveness of your ICT
Maximization of the ICT impact on your business.
Reduction of your Total Cost of Ownership due to Orange efficiencies of scale (tools, licenses, maintenance and support).
A predictable full OPEX model per device, per month, no CAPEX required.
Lower costs by out-tasking service management.
An ITIL v3 platform delivering
Integrated and unified Configuration Management database.
Service catalog and request portal.
Process and workflow automation.
Service Level management and Performance reporting
Real-time and historical reporting.
Dashboard reports, charts, tables, topology maps…
KPI/SLA reporting and advanced reporting features.
Integrated event management
Customized monitoring with variable intervals and thresholds.
Integration into multiple systems
Orange legacy systems.