Customized Infrastructure Care: flexible and personalized service management solution

In an end-to-end IT service management approach, Customized Infrastructure Care (CIC 2.0) successfully manages the operations of multi-product and multi-provider customers. CIC 2.0 is the “single pane of glass” of your entire multi-supplier ICT Infrastructure. The solution is tailored to your specific requirements, coupled with the service levels needed on each device through different packs of service and options.

Manage your multi-sourced IT infrastructure

CIC 2.0 is built by our expert consultants, working by your side to design your solution. It embeds your entire ICT infrastructure, managed by yourself, Orange or a third party, across any IT technology, regardless of the service management levels. It is a governance model adapted to your business.

 

People
At your side, from the design phase of your solution and to daily operations

  • Service management experts
  • Service desk with specialist resolution groups
  • Change desk and change manager for all infrastructures
  • Customer service managers for daily operational contact, reporting and insightful analysis

Process
Customizable ITSM processes

  • Configuration, incident, crisis, problem and change management,
  • Value-added service level, performance, capacity, availability, advanced operational reporting

 

Tools
For a 360° view of your infrastructure

  • Online ITSM portal
  • Fast third-party integration with a multi-vendor view and real-time information,
  • Secure, dedicated virtual management infrastructure

 

 

 

 

 

Your main benefits

Reduced costs

  • Save up to 20% on service management costs
  • Maximize the utilization of your infrastructure investment
  • Challenge your providers on the service level agreement for time savings
  • Control of capital expenditures and staffing costs

Improved service levels

  • Clearly know the level of service and quality guarantee
  • Gain full visibility of business-specific metrics

Reduced ime to market

  • Delegate network management to an expert
  • Eliminate multi-vendor interfaces
  • Better integrate your business and suppliers’ processes

24x7 business continuity

  • Plan for your critical peaks of activity
  • Reduce incident resolution time
  • Simplify access to incident status and follow-up through notifications

 

What makes the difference with Orange?

Customization

Of every aspect of the offer: platform, processes, tools (integration with your tools or third party’s)

"Per device" profiles: you use and pay only for the specific features you need for each piece of your equipment

Global solution

A single partner:
- Acting as a service provider as well as a service integrator, from the design phase to the run phase of your solution
- Embedding a wide range of IT service management solutions

Methodology

Best practices for the ITSM (IT service management) solution and certified experts

ServiceNow, the market-leading solution for ticket management

 

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