ServiceNow: our partner for enterprise IT and non-IT operations automation

ServiceNow provides a cloud-based, modular IT service management (ITSM) platform aligned to ITIL V3 and based on Web 2.0 software. Analysts agree on the fact that ServiceNow leads the ISTM industry.

Automating enterprises' IT and non-IT operations

ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. It offers a suite of applications built on a proprietary platform that automates workflow and provides integration between related business processes. ServiceNow focuses on enterprise transformation, single system of record and customer applications. Orange Business Services delivers the ServiceNow promise either in an integrated mode or in the cloud, or even embedded in our customer care services.

Our joint value proposition

Through our partnership, we provide a unique added value for our customers:

  • The capacity to develop and integrate ServiceNow parameters:
    • On site
    • With our shared service center
  • Hosting of this application in our French data center to deliver an “LPM service”
  • The strength of this platform to create a “single pane of glass” view into your entire infrastructure: Customized Infrastructure Care 2.0

ServiceNow suite securely delivered and managed by Orange

  • IT Service Management suite delivered by Orange Business Services
  • Integration of ServiceNow project delivered by Orange Business Services
  • Customized Infrastructure Care 2.0
  • Orange Business Services is certified Bronze Sales Partner and Registered Services Partner


Visit Servicenow

Founded in 2003 and headquartered in Santa Clara (USA), ServiceNow is a cloud computing company that provides service management software as a service. It specializes in IT services management (ITSM), IT operations management (ITOM) and IT business management (ITBM).

  • Over 4,800 employees
  • 3,600 customers at 51 locations across the world
  • Surpassed the billion dollar turnover in 2015