ServiceNow: our partner for the automation of your business or IT processes

ServiceNow provides an SaaS solution that centralizes all your business processes and transforms your traditional work methods into digital workflows. ServiceNow integrates easily with your business tools: customer relationship management, employee management and IT applications.

The Gartner Magic Quadrant has ranked ServiceNow as a leader in IT service management tools for seven consecutive years.

 

Together we automate enterprise IT and business operations

ServiceNow's suite of applications are integrated into a platform that automates workflow and optimizes the associated business processes to:

  • Increase customer satisfaction (e.g., upstream resolution of malfunctions to avoid future calls, optimization of field interventions, simplified access to self service to reduce the volume of requests, etc.)
  • Improve the employee experience (e.g., activation of employee self service, harmonization of the newcomer integration process, etc.)
  • Transform operational productivity by standardizing IT processes (e.g., management of requests, resources, incidents and IT assets; risk reduction; improvement of service availability, etc.)

Our common value proposition

For more than 10 years, Orange Business Services has been fine-tuning its expertise with ServiceNow's solutions, especially as they relate to ours and our customers' needs and expectations. We are a Premier Partner of ServiceNow, offering:

  • Consulting and support, from personalized change management to training, to counsel customers in defining their business processes
  • Integration and customized development of applications on the ServiceNow platform
  • Support and maintenance in French and English

ServiceNow suite securely delivered and managed by Orange

ServiceNow

Founded in 2003 and based in Santa Clara (USA), ServiceNow is a cloud computing company providing "Management as a Service." ServiceNow specializes in Enterprise Service Management (ESM) for customers, employees and corporate IT.

  • More than 13,000 employees
  • More than 5,000 customers worldwide
  • Targeting $4.2 billion in revenues by 2020