BMC Helix: delivering industry-leading service management excellence

Today’s businesses are embracing tech-enabled disruption and adapting to meet the demands of the digital future. The path to an Autonomous Digital Enterprise – a state in which intelligent automation, integrated, value-creating functions operate to maximize productivity and efficiency across every facet of the organization and its ecosystem—begins with solutions that unleash the powerful capabilities of your operations so you can deliver the compelling innovative services that delight customers and deliver business success.

BMC Helix solutions help organizations with intelligence, automation, optimization, performance, security and service management. The BMC portfolio of open, scalable, modular technologies ensures that our customers can run and reinvent their businesses for growth and competitive edge while optimizing cost, performance and security—just as we do, every day.

Meeting government and enterprise IT service management needs

BMC Helix ITSM is hosted on Flexible Engine, the Orange Business global public cloud solution – a trusted solution benefiting from the latest certifications and Orange reinforced security guarantees. Flexible, scalable and open to the world, Flexible Engine is operated from three data centers in France and Europe for optimal resilience and is supported by the power of the largest seamless data network in the world, covering 220 countries and territories.

Best-in-class IT service management from BMC and Orange Business

Helix ITSM is everything you need to deliver predictive, industry-leading service management:

  • Intelligent service automation capabilities for faster, more accurate and efficient ways of delivering agile service innovations
  • BMC Helix Multi-Cloud Broker, providing a secure, seamless service experience across multi-cloud environments
  • Powerful, stunning reports and visualizations that allow data-driven insights
  • Modern persona-based UX optimized across devices
  • Proactive problem and incident management that helps find potential issues and rapidly resolve them
  • New BMC Helix iPaaS, which delivers industry-leading iPaaS to increase usability, adaptability and scalability
  • Optimization for ITIL® 4
  • Winner of the SaaS Award for Best SaaS for Ticketing or Event Management

Become an Autonomous Digital Enterprise with Helix ITSM

BMC Helix ITSM hosted on Flexible Engine delivers:

  • Predictive service management with intelligent automation to quickly find and fix potential problems
  • Digital workplace and virtual agents to deliver intelligent, omnichannel experiences to end users
  • Business workflows that extend service management beyond IT to HR, corporate services and procurement

Orange Business provides expertise in:

  • Consulting and support
  • Integration and customized development of applications on the BMC Helix platform
  • Support and maintenance in French


BMC Software is named a 7-time leader in the Gartner Magic Quadrant for ITSM tools.

BMC Helix

From core to cloud to edge, BMC Software delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.

  • 40 years of delivering operational excellence
  • Leading ITSM software vendor
  • Around 6,000 employees across 38 countries
  • 550+ partners