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Orange Business Services is placed in the Leaders Quadrant for the third year in a row in this Gartner Magic Quadrant for Contact Center as a Service, Western Europe

Date: 18 October 2017
Analysts: Steve Blood, Drew Kraus, Simon Harrison, Daniel O'Connell

"We are very pleased that Gartner recognized Orange Business Services as a Leader in their latest MQ for CCaaS in Western Europe again this year, having moved higher up the Ability to Execute axis and further along the Completeness of Vision axis.
"Our strong and smooth vendor management capabilities and our extensive network and infrastructure resources are strong assets, allowing Orange Business Services to provide customers with CCaaS solutions to multiple countries in a one-stop-shop mode. We are suitably skilled at implementation and operation with strong in-house resources.

Sandra Collomb
Head of CRM & Contact Center Marketing
Orange Business Services

"Our value proposition is to engage with end customers, joining the dots across the entire customer journey, and to empower agents leveraging our unique know-how in CRM integration, real-time analytics and process automation. We create a consistent and seamless experience across the customer lifecycle; we deliver personalized and contextualized services based on our customers’ history while being data driven and thus analyzing our customers’ voice to better meet their needs.
"We will continue to rely on our international operator and integrator skills to maximize the value customers can gain from data at every stage of their journey.”


Gartner, Magic Quadrant for Contact Center as a Service, Western Europe, Steve Blood, Drew Kraus, Simon Harrison, Daniel O'Connell, 18 October 2017

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