De Jong DUKE turns to Orange Business Services to connect their smart coffee machines globally

De Jong DUKE has chosen Orange Business Services to provide global IoT connectivity to link its innovative ConnectMe platform for connected coffee machines. The family-owned company, headquartered in the Netherlands, has a global presence. Its coffee machines are known for their reliability, ease of use, and low cost of ownership. De Jong DUKE is continually innovating: its ConnectMe IoT solution enables customers to manage and monitor coffee machines in office environments and coffee shops remotely.

IoT-powered out-of-home coffee enjoyment

ConnectMe provides detailed real-time information on coffee machines, including coffee consumption, cleaning cycles, and proactive maintenance requirements. It also enables full two-way communication with the coffee machine, essentially using the coffee machine as an interactive communication platform. This makes it possible to remotely push software updates and/or change recipes on the machine, as well as leverage it as a communications tool to announce an upcoming event, feature a weekly lunch promotion, or even run an advertisement via the video screen on the machine. Easy to set up remotely from your desktop or tablet, it can even enable a user to use the touchless application to order drinks from their mobile phone.

De Jong DUKE was looking for a single provider in Europe and North America to provide robust and reliable IoT cellular connectivity for its ConnectMe machines and simplify overall management through one single platform to manage their IoT SIM cards centrally.

A smooth and connected coffee experience

The Orange IoT Managed Global Connectivity solution, powered by Ericsson’s IoT Accelerator, provides de Jong DUKE with secure and reliable IoT cellular connectivity, allowing efficient data collection to monitor its connected coffee machines.

End-to-end connectivity is provided between the company’s connected coffee machines, fitted with Orange IoT SIM cards. This enables de Jong DUKE to manage its IoT connected devices on a regional and global basis through a single, easy-to-use connectivity management platform based on Ericsson’s IoT Accelerator service and supported by the Orange network and associated roaming agreements. Ericsson and Orange work closely together to optimize IoT experiences for customers around the world, offering a truly global platform to provide a seamless customer experience. In this case, it supports de Jong DUKE’s client base in Europe and the US, delivering the services they have come to expect.

We are very pleased with our partnership with Orange Business Services. They have provided a tailor-made solution perfectly matching our specific needs. This partnership will bring us the benefits of simplified management and logistics, as well as improved coverage at our customers sites for a smart and connected coffee experience.

Monique Klein, Product Manager Connectivity, de Jong DUKE

Authors

Frank Baggermans

Frank Baggermans, Managing Director, Benelux, Orange Business Services
Frank Baggermans is Managing Director of Benelux and leads enterprise activities across Belgium, the Netherlands and Luxembourg. Frank studied commercial economics and marketing in Utrecht and has over 20 years of business and technology leadership experience. He is the proud father of two sons and, in his free time, he enjoys being with his family and friends, sailing, playing tennis, golfing and experiencing new sights.

Kyle Okamoto

Kyle Okamoto, General Manager Ericsson IoT
Kyle Okamoto is the General Manager of Ericsson IoT, an industry-leading connectivity management platform on a truly global scale that has partnered with over 35 Service Providers to date. Formerly the General Manager for Ericsson Edge Gravity, a global edge cloud platform supporting next-generation use cases of edge compute, Kyle has 20 years of industry experience leading large organizations. Prior to joining Ericsson, Kyle was the Chief Network Officer at Verizon Media and also founded and exited several start-ups in the social enterprise space. Kyle has an Engineering degree from Stevens Institute of Technology and an MBA from New York University and spends his time in New York having fun with his daughter.

Orange Business Services

A division of the Orange Group dedicated to B2B, Orange Business Services is a network-native digital services company connecting, protecting and innovating for sustainable business growth. We meet our customers’ challenges at every stage of the data journey to take advantage of new business ecosystems.