Use Gartner’s DEX Blueprint to Mature Your Digital Workplace Strategy

Date: 19 June 2023
By: Jason Wong, Matt Cain, Jim Murphy, Mike Gotta, Tim Nelms, Dan Wilson

Build positive productivity through digitally-powered employee experience

Nearly two-thirds of organizations are still modernizing their digital workplaces, but many of these efforts will not meet employees’ needs. According to Gartner’s DEX Blueprint to Mature Your Digital Workplace Strategy, by 2025, over 70% of digital employee experience (DEX) initiatives will fail to deliver tangible impact due to a lack of alignment between business and IT leaders over expected outcomes.

As organizations transform their digital workplaces, they must be mindful of creating an environment of positive productivity. A key Gartner recommendation is that organizations focus on human-centric design based on employee personas and critical user journeys.

Digital workplace maturity and ambition


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Use Gartner’s DEX Blueprint to Mature Your Digital Workplace Strategy, 19 June 2023

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