Balancing Trust and Innovation: Building the Future of Enterprise AI

Digital sovereignty is about maintaining control over data, infrastructure, and technology dependencies: this embraces everything from where data is stored and who has access to it, to regulatory compliance, European control, and a clear exit strategy. Today, this is much more than a ‘nice-to-have’: as McKinsey observes, “Sovereign AI is moving from a policy debate to an economic and strategic imperative.¹ ” 

Yet many organizations are falling into the ‘Sovereign AI Trap’. As McKinsey points out, ‘Moving toward greater sovereignty comes with trade-offs: localized models may not achieve the performance levels of frontier models, and local and regional AI cloud providers may not match Hyperscalers’ breadth of services and economies of scale. There are also significant costs and capital requirements involved in creating local and sovereign AI infrastructures.² ”

At Orange Business, we’re proving that trusted AI environments and access to leading-edge models from global providers can go hand in hand. Our foundational principle is that possibility starts with technology you trust, and the innovation pillar of our Trust the Future strategy helps customers by expanding high-growth digital services beyond basic connectivity to build secure, AI-ready operations. Therefore, one cannot be achieved at the expense of the other: trust and innovation must be delivered together. 

What sets Orange Business apart is its commitment to combining innovation with governance: this is not merely an ambition, but a strategy backed by its track record as a trusted partner to many of the world’s largest organizations. Live Intelligence is how we bring these two worlds together. 

Live Intelligence wraps corporate data access in a heavily defended, compliant infrastructure. 

The platform now combines three integrated components: Live Intelligence Portal, Live Intelligence Studio, and Live Intelligence Console. 

Live Intelligence end-users can use the Portal to easily select and switch between large language models (LLMs) based on their needs, access a library of pre-built AI agents, or create their own to automate tasks and generate content. Agent developers get access to all the tools necessary to develop complex AI Agents thanks to the Studio. IT admin teams can use the Console to monitor usage, manage AI agents, and set security rules, whilst maintaining control over which users, departments, or use cases can access particular LLMs or AI resources. 

To ensure trust, data provided to the prompt is used only to generate an immediate answer and is not stored, retained, or reused by external providers. Additionally, all data is hosted securely in Europe using trusted cloud infrastructure like Cloud Avenue. 

In less than a year, Live Intelligence has been adopted by over 150 business customers and is serving over 120,000 users. While most of these customers are in France, momentum behind its international expansion (especially in Europe) is strong, with the Studio launch expected to drive further growth.

Live Intelligence Studio, an environment that enables organizations to design, test, and deploy AI agents at scale, is the most significant new development in the platform. With some of its major components relying on LangChain technology, the Studio provides both no-code and full-code development options, allowing teams to move quickly from experimentation to production.

Developers can create sophisticated agent architectures involving multiple collaborating agents thanks to a toolbox that gathers trusted and external LLMs, ready-to-use MCP connectors, and a dedicated agent studio. Whether you are automating complex business processes with advanced agents developed in the Studio, or creating productivity-focused agents in the Portal to write code, draft job descriptions, respond to RFPs, review contracts, generate marketing personas, or more, trust goes beyond simply choosing the right model.

Data confidentiality is embedded into the platform's design. Live Intelligence offers the guarantee that company data is never used to train large language models, information is never exposed to other customers, and security controls have been independently audited by Orange Cyberdefense. The platform is also protected against US extraterritorial laws, addressing a growing need for European enterprises to keep confidentiality and control over the data.

Orange Business also views openness as a critical component of trust. By leveraging open-source technologies (such as LangChain) and supporting multiple AI providers, Live Intelligence reduces its customers’ dependence on a single vendor. Uniquely, agents developed within the platform remain portable, allowing customers to migrate them to other environments whilst retaining ownership of their intellectual property. This protects enterprise investments while preserving long-term strategic flexibility.

With agentic AI introducing greater autonomy and unpredictability, observability becomes critical. Through LangChain-powered monitoring capabilities, Live Intelligence Studio ensures that organizations can inspect how agents reason, track their performance, and adjust their behavior. This capacity is key to ensure experimentation while making sure that boundaries remain firmly in place.

¹ https://www.mckinsey.com/industries/technology-media-and-telecommunications/our-insights/sovereign-ai-building-ecosystems-for-strategic-resilience-and-impact#/

² https://www.mckinsey.com/capabilities/tech-and-ai/our-insights/tech-forward/the-sovereign-ai-agenda-moving-from-ambition-to-reality