October 26, 2015 Cloud

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The Orange multi-channel Managed Contact Center and cloud-based Flexible Contact Center solutions installed at 25 sites in 22 countries are enabling KONE to further enhance service to its installed customer base and support new business development programs.

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“Providing an outstanding customer experience to our customers is one of our strategic cornerstones. Orange Business Services has been instrumental in helping KONE with our digital transformation, upgrading our contact center solutions to the next generation with plans to add multimedia and SIP services in the future.”
Antti Koskelin
CIO
KONE