Standard incident reporting and escalation procedures

Who should contact our Global Customer Service Desks?
Only existing Orange Business Services customers using our products and solutions.

 What information will be required when I contact a Global Customer Service Desk?

  • Your company name
  • Your customer number or customer code
  • Your contact name and phone number
  • A description of the problem

Our team of professionnals will take responsibility for service call management, incident diagnosis, follow-up and rectification to ensure speedy restoration of normal service.

If escalation is necessary, automatic procedures are in place to involve higher levels of management. This ensures that any problems are expedited at the appropriate level.

Questions?
If you have any queries, please contact your Customer Service Manager or account representative.

Global Customer Service Desk Directory
Our support people are available 24 hours a day, every day of the year. To reach them, please use the appropriate telephone number from one of the following lists:

If you have been allocated a PIN
Use these telephone numbers that require a PIN.

Otherwise
The standard service desk telephone numbers