Orange Business Services is rated Very Strong in GlobalData "Product Assessment Report - Global WAN Services" for Global Enterprise
Date: 22 August 2018
Analyst: John Marcus
GlobalData has recognized Orange Business Services (Orange) as advancing its agenda in SDN, cloud, security and IoT/analytics with organic growth and opportunistic acquisitions. Platforms are largely in place to support what it calls its customers' "data journey," putting the focus on execution.
- Geographic spread: Orange has network presence in over 200 countries and extensive local language support and presence in 166 countries, which is still difficult for competitors to match
- Stable backing: Orange Business Services benefits from the deep pockets of Orange S.A., a leading global telco with annual revenues of EUR 41.1 billion in 2017
- Voice and mobility: Orange is a leader in enterprise IP telephony and UC services and a very strong player in global enterprise mobility and M2M/IoT services
- Customer experience: Orange Business Services achieves very high levels of customer satisfaction and experience with strong growth in its Net Promoter Score (NPS) in recent years
GlobalData Competitive Index – Very Strong Ratings and Leadership in Service and Support
GlobalData Product Assessment Report - Global WAN Services, August 2018
Global buyer recommendations
Streamlined sourcing: Large enterprises should consider using the Orange Business Services new Multi-Sourcing Integration Services solution for end-to-end management of multiple service providers, process standardization, e-bonding with existing systems and integration into a single customer-facing IT interface.
Cloud UCC: Large enterprises should put Orange Business Services straight onto the supplier short list, due to its solid Microsoft-centric Office365 services and Cisco HCS solutions. Indeed, Orange so far has registered more than 200,000 user subscriptions for Cisco Spark (and hundreds of the popular Spark Boards) for more than 20 multinational enterprise customers. Mid-market enterprises should continue to shop around.
Global needs: Expanding U.S. and APAC-based MNCs with extensive global MPLS needs should consider Orange, one of a handful of carriers with direct global on-the-ground presence, with enhanced coverage of India through its Tata Communications partnership. Organizations should note that Orange has a proven and growing SD-WAN footprint and is realistic about serving customers through their eventual migration to virtual network services.
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