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Operator Connect and Direct Routing
Until now, companies could only make or receive calls using Microsoft Teams Phone System (a virtual PBX hosted in the cloud) with a Microsoft Calling Plan or Direct Routing through a Microsoft partner, like Orange Business Services. Now, partnering with Microsoft we make this possible with Operator Connect.
Which one is right for you?
For businesses with simpler telephony requirements, a Microsoft Calling Plan could be a good fit. This cloud-based telephony service comes with a per-user-per-month fee consisting of a phone number for inbound calls along with a bundle of minutes for outbound calls. Microsoft is the PSTN carrier and provides the connection to the public telephony network for both domestic and international Calling Plans.
Large businesses, especially multinational companies, usually require tailored solutions which are more flexible, scalable, adaptable and integrated with other solutions. Orange Direct Routing for Teams is the perfect choice, however in some cases, businesses are looking to mix both. In this case Operator Connect combines the simplicity of Calling Plans with the advantages of Direct Routing from Orange.
|Operator Connect||Direct Routing|
|Customer provisioning experience||
Phone numbers visible in Teams Admin Center
IT admin can assign Orange numbers to users directly in Teams Admin Center
|IT admin can assign numbers and policies through Orange self-care portal|
|Complex integration||Not available||
Integration with contact centers, local PSTN, etc.
AD based-routing, etc.
|Country coverage||Orange Business Talk local voice service with emergency calling initially in 25 countries||
Available in over 80 countries via Business Talk with local gateway
SBC’s for other countries as regulatory conditions dictate
|Analog devices||Not available||Fax, DECT, security systems and more|
|Target market||Designed for SMBs and enterprises with simpler requirements in deregulated countries||Designed for MNC’s and large enterprises with complex integration requirements, hybrid mix and match available|
Interested in enriching your Microsoft Teams experience?
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Orange offers end-to-end Microsoft Teams Rooms solutions. Our experts help you choose, build and manage the best solution to suit your organization's needs.
Microsoft Teams Rooms
Simplify your meeting experience and bring your rooms to life with enterprise-grade, end-to-end managed services from Orange Business Services. We provide tailored solutions to turn your meeting rooms into inclusive, interactive and easy-to-use meeting spaces.
Orange has partnered with video conferencing hardware vendors – including Logitech, Poly, Lenovo and Crestron to deliver an optimal user experience for Microsoft Teams Meetings. We have rigorously tested their Microsoft Teams-ready equipment and selected them to provide the best and most reliable user experience, all under one roof.
As a global provider, Orange Business Services can fully manage everything "as a Service," reducing risk and maximizing business value thanks to our global coverage, best-in-class support and local billing capabilities.
Microsoft Partner Finalist
- For the second year in a row, we were named a finalist at the annual Microsoft Partner of the Year awards
- Strong recognition from Microsoft as the winner in the Modern Workplace category for Calling and Meetings for Microsoft Teams