Financial services company gets single-pane-of-glass visibility of its global hardware assets

Achieved 95% resolution of asset visibility issues with Orange Business ITAM
Streamlined 3-year maintenance renewal cycle and improved procurement control
Enabled global, real-time hardware inventory management and enhanced IT security

Lack of hardware visibility and complex vendor renewals threatened growth

A global financial services company was seeking to better manage its IT assets and overhaul its service management and operational processes. The Asset Management team struggled to control and see devices across the network, leading to OPEX waste, confusion over last-day-of-support coverage, and challenging vendor renewal cycles. These issues significantly hindered IT group growth, introduced business risk, and impacted security and productivity. The company needed a solution to gain a complete, real-time view of its hardware estate and optimize operations.

Achieve full asset visibility and operational efficiency

The company wanted to transform its asset management practices to reduce waste, improve security, and enable smarter, more proactive decision-making across its global IT infrastructure.

Gain complete, real-time visibility of all hardware assets

Streamline vendor renewal cycles and reduce OPEX waste

Enhance IT security and business resilience

IT Asset Management from Orange Business delivers a single source of truth for global hardware inventory

Orange Business introduced an IT Asset Management (ITAM) solution to support the company’s goals of full hardware visibility and cost savings. The ITAM portal provides real-time inventory and day-to-day management, while simplifying vendor renewal processes for multiple hardware OEMs. The lifecycle approach covers every stage, from device purchase to deployment, installation, utilization, moves, adds, changes, deletes (MACD), and last-day-of-support (LDOS) activities. This comprehensive view ensures efficient resource use and informed purchasing. A dedicated Customer Success Manager assessed the environment, restored data integrity, and provided proactive training, embedding best practices and continuous improvement into daily operations.

By aggressively addressing asset visibility and process challenges, Orange Business delivered immediate strategic value, highlighted by the frictionless closure of a 3-year maintenance renewal. A post-renewal audit confirmed that 95% of asset visibility issues were resolved. The company is now exploring Software Lifecycle Management and ServiceNow integration as natural next steps in its asset management evolution.

Hardware Lifecycle Management ensures accuracy, resilience, and cost control

The Hardware Lifecycle Management (HLM) offering, part of the Orange Business ITAM solution, gives the company global visibility and data accuracy for all networked hardware. The approach improves procurement practices, optimizes resource allocation, and controls maintenance costs. By keeping hardware up to date and fully supported, HLM also strengthens business resilience and security. Decreased MACD processing times and improved inventory management are already reducing waste and conserving resources for the long term.

Near-total asset visibility and strategic IT transformation

With Orange Business ITAM, the company resolved 95% of its asset visibility issues, enabling a real-time, global view of its hardware estate. The streamlined renewal process resulted in a fast, frictionless 3-year maintenance contract closure. Improved inventory accuracy, procurement control, and reduced MACD processing times have driven cost savings and resource optimization. The company is now positioned for smarter, more secure growth, with additional initiatives such as Software Lifecycle Management and ServiceNow integration under consideration.

What our customer says about us

Asset Management Lead, Global Financial Services Company

“With Orange Business, we finally have a clear, real-time view of all our hardware assets, wherever they are in the world. This level of transparency and proactive support has transformed our IT operations and positioned us for smarter, more secure growth.”

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