Continue showcasing the best of Made in France by successfully delivering its digital transformation with a trusted partner
Like many exceptional companies, Tricots Saint James sees digital transformation as a driver of growth and long-term resilience. To make it a success, the company needs technology partners capable of turning a vision of excellence into concrete digital progress. That was the thinking behind its decision to choose Orange Business five years ago.
As one of France’s industrial flagships, Tricots Saint James faces a clear challenge: preserving long-standing expertise while adapting to the demands of the digital age. For more than a century, the company has built its reputation in France and abroad through its iconic Breton shirts and Made in France maritime clothing. To remain the emblematic brand it is today, Tricots Saint James is working with Orange Business to shape the next chapter of its digital transformation.
Objectives
Orange Business and Saint James are joining forces to bring centuries-old craftsmanship into the future through the cloud, AI and shared trust.
Comprehensive support to orchestrate every IT management need: cloud, fibre, telephony and AI
Orange Business and Tricots Saint James have built a strong partnership founded on shared values: trust, excellence and high standards. And like any successful collaboration, it begins with a choice, one that enables Tricots Saint James to rely on Orange Business to manage and secure its entire IT environment.
“We work with Orange Business across the traditional operator side of things, fibre and telephony. But just as importantly, and this is where the partnership really comes into its own, we also rely on them for full IT support, including our transition to the cloud and to artificial intelligence,” explains Florent Marié, Head of IT Services at Tricots Saint James.
For him, having a single point of contact opens up new possibilities and makes decision-making easier.“With this partnership, I have options that I can explore with Orange Business that I would not necessarily have if I were dealing with multiple providers.”
This relationship gives Tricots Saint James end-to-end support, from fibre and telephony to cloud and artificial intelligence. It also provides access to Orange Business’s partner ecosystem, helping the company strengthen its digital resilience over time. Drawing on that ecosystem, Orange Business secures and connects every technological dimension of the business, with a clear mission: to support operational excellence and enhance competitiveness.
The strength of the partnership has been built over time through close day-to-day collaboration. It is shaped in particular by the support of John Prognon, Key Account Manager at Orange Business, who has been working with Saint James for the past four years on its digitalisation journey, especially its cloud migration and security roadmap.
“That means regular conversations, of course by phone or on Teams, but also face-to-face meetings directly on site,” adds John Prognon. “My approach always starts with a clear understanding of the customer’s needs. From there, we work with our internal sales teams and support experts to build a tailored offering with the right services.”
The relationship is defined by transparency, dialogue and openness. John Prognon and Florent Marié speak regularly and candidly about both what is working well and what can be improved. “That allows us to move projects forward with clarity and to build for the future,” says the Key Account Manager.
When proximity and trust simplify day-to-day IT management and accelerate new projects
This tailored support makes it easier to plan ahead, launch new projects and accelerate digital transformation.
“Commitment is also measured over time. We have been working together for more than five years, and that in itself is a form of commitment,” adds President Luc Lesénécal.
By streamlining its IT ecosystem through a single partner, Tricots Saint James gains the agility it needs to stay focused on what it does best: Made in France craftsmanship.
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Tricots Saint James
Founded in Normandy in 1889, Saint James is a French heritage brand that designs and manufactures iconic maritime clothing, combining textile craftsmanship, lasting quality and strong local roots, with most of its production based in France.