What's the scope of this certification ?
Our ISO/IEC 20000-1:2018 certification is delivered through a multi-site certificate, allowing Orange Business to cover a common service management scope across several entities and service centers while maintaining a consistent service management approach.
The Orange Business Service Management System covers the following activities: Design, engineering, sales, deployment and support of information and communication technology services, business cloud services and outsourcing contracts in the following sites:
- Headquarters: Saint-Denis, France
- France: Arcueil, Bagnolet, Balma, Biot (Sophia Antipolis), Cesson-Sévigné, Courbevoie, Lannion, Lyon, Nantes, Saint-Denis
- India Major Service Center / Orange Business Services India Solutions Pvt. Ltd.: Delhi-Gurugram, Mumbai
- Egypt Major Service Center: Cairo
- Brazil Major Service Center / Equant Services Brazil Ltda: Petrópolis, Rio de Janeiro
- Indian Ocean Operations Major Service Center / Equant Mauritius Holdings Limited: Ebene, Mauritius
- Orange Business Services Madagascar SA: Antananarivo, Madagascar
- Orange Business Germany GmbH: Eschborn, Düsseldorf, Munich
- Orange Business Switzerland AG: Geneva, Zürich
- Orange Business Austria GmbH: Vienna
- Czech Republic: Prague
- Orange Business Services Slovakia s.r.o. / Competency and Support Center Bratislava: Bratislava
- Orange Business Belgium SA: Brussels
- Orange Business Luxembourg SA: Bertrange
The following services are included: Business VPN, Business Together Cisco (international), IoT Managed Global Connectivity, Business Together Microsoft (international), Private Cloud Solution, Cloud Avenue.