The department deploys virtual desktops to ensure service continuity

50% of staff lacked laptops, needing remote access
Citrix virtual desktop solution on Microsoft Azure provides flexible, scalable access
95% of users satisfied with intuitive remote working environment

Modernizing the work environment

Only 50% of staff were equipped with a laptop therefore, the Head of the Infrastructure and Workstation Department, was looking for a solution to guarantee business continuity if agents were unable to work in the office (due to strikes, bad weather, etc.). He also wanted to plan for the future rollout of telecommuting. Amongst other things, his team aimed to secure access to the department’s applications for external partners while improving data protection in compliance with the GDPR.

"We already had a virtual desktop solution, but it was based on aging infrastructure, and capacity was limited," he explains. "We wanted to modernize and improve flexibility, while remaining within budget."

Objectives

The department aimed to guarantee business continuity, prepare for telecommuting, secure access for external partners, and improve data protection in line with GDPR requirements.

Guarantee business continuity for all agents

Secure partner access and enhance data protection

Prepare for the rollout of telecommuting

Flexible Citrix virtual desktop solution with Microsoft Azure

The department asked Orange Business to help it roll out a Citrix virtual desktop solution using Microsoft Azure cloud. The platform is designed to support 100 workstations for everyday use and is flexible enough to allow for a rapid increase in the event that users have difficulty

"We manage the number of workstations according to our needs. This means that we can easily increase or decrease the number of users and the capacity of IT resources required to support their activities," explains the Head of the Infrastructure and Workstation Department. Implementation of this virtual desktop solution enabled the department to be highly responsive during the pandemic, quadrupling the number of virtual desktops available.

Multi-Cloud Managed Services

Single point of contact simplifies management

Orange teams supported the department in analyzing its existing virtual desktop solution and assisted with the design and migration to the new virtual desktop solution, Flexible Workspace, while ensuring business continuity. The teams delivered an end-to-end service, with central management of the solution based on Citrix and Microsoft technologies and a one-stop billing system.

"Orange provided outstanding support and expertise," emphasizes the Head of the Infrastructure and Workstation Department. "Billing through a single point of contact has helped simplify budget management, as we pay based on usage."

Business Together with Microsoft

Intuitive, secure remote access for users

Users have described the process of switching to the new system as very intuitive, connecting to it via a secure URL using their normal credentials. "Our key expectation was their satisfaction," explains the Head of the Infrastructure and Workstation Department. We did an internal survey, which showed that 95% of them were happy with the solution, so mission accomplished! The IT team was also happy with the implementation of the solution, describing it as "light

Business continuity and high user satisfaction achieved

Implementation of the virtual desktop solution enabled the regional government department to ensure service continuity, respond to emergencies like the pandemic by rapidly scaling remote access, and achieve a 95% user satisfaction rate. The new system provided secure, flexible access for both staff and external partners, simplified IT management, and improved budget control.

What our customers say about us

Head of the infrastructure and workstation department of the regional government department in the Paris region

End-to-end support from expert teams enabled us to offer our staff a virtual desktop solution that was implemented with the greatest of ease.

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