Technology environments often rely on a patchwork of monitoring tools scattered across the IT stack. This creates a fragmented view of system health, making it challenging to gain reliable insights and derive actionable intelligence. Identifying failures or performance bottlenecks becomes difficult, leading to delays in resolution and potential degradation of customer and user experiences.
In an interconnected world, observability builds trust by providing a comprehensive view into a system’s health, resilience, and ability to predictably cope with future usage evolutions.
A strategic approach to observability
At Orange Business, we believe that trust in your digital ecosystem is essential for innovation and growth. Acting as trusted advisors, we enable you to focus on what’s important and empower you to act confidently.
We collaborate with market leaders to deliver best-in-class services, benefiting from their innovative capabilities, our strong network expertise, and our capacity to embed ourselves into customers’ ecosystems. We provide business value by integrating their technology into a unified and consistent environment.
We develop cases with our partners according to the four main SVPs, namely Digital Infrastructure, Operational Experience, Customer Experience, and Employee Experience.
Our approach relies on end-to-end support from different operating models to better address your needs and requirements. From monitoring to full-stack observability, we adapt to your operational model requirements - integrated, managed, or platform-based observability through Evolution Platform - and support you throughout your observability journey from think to build to continuous improvement. Last, we are completely shifting to an AI-powered operating model to correlate data, predict usages, and automate actions to increase our performance, resilience, and adapt your infrastructure for future usages.
Partnering with Splunk for innovation
To achieve this and strengthen our position as a key player in observability, we deepened our partnership with the market leader – Splunk.
Splunk’s front-running capabilities include real-time data analytics, security, and observability across complex IT environments. Its scalable platform, market intelligence, and proximity to customers align with our goal to deliver data-driven insights that enhance operational resilience and accelerate decision-making.
Together, we provide overarching control that helps our customers build trust by giving them a 360-degree view of their infrastructure. It also bolsters their confidence in their systems' capabilities to fail over fast if there is an issue, avoiding grinding operations to a halt.
“We are also very proud to be the first service provider to partner up with Splunk to offer CheckPulse, including a fully managed observability solution: CheckPulse serves as your trusted advisor in digital ecosystem management, transforming complex data into actionable insights, ensuring reliability, and enabling informed decision-making. As a proactive partner, we are committed to helping you regain control over your IT by safeguarding your system’s health, enhancing operational efficiency, and enabling your business to thrive in a complex digital landscape”
Jean Sébastien Meurisse, Head of Product Marketing for Professional & Managed Services at Orange Business.
"Splunk Observability empowers organizations to ensure digital resilience across applications, infrastructure, and business processes by delivering full visibility into performance issues, root causes, and their business impact. Since 2016, Orange Business and Splunk have partnered to deliver advanced observability solutions. The current expansion of this collaboration will further enhance the value Orange delivers to its customers worldwide. I’m very excited to see the global impact this next chapter will bring.”
Alexandra Turbitt, Group Vice President, EMEA Partner Organization, at Splunk, a Cisco Company.
Accelerated deployment, easy to scale
We understand the attraction of making observability as easy to deploy as possible. This accelerates time-to-value by enabling IT teams to gain rapid insights into the infrastructure and applications to support business outcomes without lengthy onboarding or complex integrations. Thus, our bespoke managed solution is natively integrated with the customer’s IT Service Management (ITSM) and hosted in the cloud or on-premises. Orange data can be imported from its infrastructure so that the customer can provide full-stack observability. A dedicated team interprets the data for proactive use.
Our managed turnkey solution can be activated through the Orange Evolution platform with tiered packages and industrialized use cases available. Observability is fully integrated into the Orange ITSM system for workflow automation and AIOps. This allows for real-time intelligence incident response where issues can be automatically detected, diagnosed, and routed according to predefined workflows.
Full-Stack, Insight-Driven Observability
Orange Business is providing you with a secure way to integrate Orange data harvested from network services, cloud services, and so forth, with your enterprise's mission-critical data, which may have come from the factory floor, for example, to achieve full-stack observability.
Unlike tools that only ingest data generated from their stack or agents, Splunk provides a flexible, open ingestion model. This enables data to be ingested from different tools, centralizing the telemetry data into one unified platform, allowing for holistic analysis and correlation.
Splunk offers cross-domain visibility and actionability, which are key attributes of the expanding capabilities of observability. The integration of AppDynamics further transforms Splunk's capabilities, providing comprehensive application performance monitoring and infrastructure monitoring to understand business impact and enable intelligent actions across the IT stack.
Redefining observability standards
Observability is now a must-have for enterprises as modern infrastructures and applications become more complex, distributed, and dynamic. We simplify your observability journey by combining Splunk's powerful AI-driven data platform with our end-to-end integration and managed services expertise to provide a high-end observability solution. One that accelerates deployment and reduces the operational burden, enabling you to focus on what really matters.
Ready to elevate your observability game? Let Orange Business guide you—start by discovering your current maturity level and unlock your project's full potential!