Market Guide for Digital Business Consulting and Implementation Services


Date: 10 November 2019
Analysts: Katie Gove, Brendan Williams, Chrissy Healey, Frances Karamouzis, Jouni Forsman, Allan Wilkins


According to Gartner, “Digital business consulting and implementation services help enterprises navigate a successful shift to digital business. Sourcing, procurement and vendor management leaders responsible for digital services can use this research to understand the market, services and providers.”

Key findings

Gartner also states:

  • "Despite the digital transformation hype, 54% of leaders say their organization doesn’t have a clear vision for transformation, and only 11% have scaled digital business transformation.
  • Successful digital business services engagements are defined by the client business outcomes they seek to achieve, not by the specific technologies and processes providers employ to enable those outcomes. The market, unfortunately, is more focused on the latter.
  • Digital business consulting and implementation providers must draw on a diverse set of business, technology, design, operational and innovation capabilities. Providers’ efforts to develop and acquire these capabilities are blurring the lines between traditional provider types."
“Think business first, technology later. This is a key to how companies can stay ahead of the game. Increasingly in my daily work life, I have found out that the best approach for companies that want to succeed and thrive, is not to consider technology as a silver bullet. Technology is a great enabler, it empowers organizations in unprecedented ways, but it does not transform any company into a digital business on its own. Innovate, thinking of your business first, and only then consider technology and how technology can help you achieve those business goals leading to your strategic success.”

Philipp Ringgenberg Director Business Consulting & Innovation Europe, Orange Business

“Digitally connected business is a very complex project. People, purpose, process, performance and related systems need to all be implemented, integrated into that environment and then run and managed. Our Consulting & Digital Integration teams deal with all of the above and encourage focus on what the system needs to do rather than how the system will do it. How? By using a design-thinking approach for understanding complex problem situations plus skills and tools designed to address situations of complexity and uncertainty, including change management and user adoption. The aim is to maximize the achieved business outcomes, while avoiding or minimizing the impact of unintended consequences.”

Guillaume Freyburger Head of International Consulting & Digital Integration Practice, Orange Business

Aurecon takes collaboration and productivity to the next level with Orange

"The Orange consultative approach and industry-leading service management model, along with a resilient and optimized network, are well aligned with our IT strategy. We expect significant productivity gains through collaboration and service improvements, while providing world-class service to our customers."
Sean Elwick, Head of IS, Aurecon

Read the case study


Gartner Market Guide for Digital Business Consulting and Implementation Services - November 2019 - ID G00397644

Analyst(s): Katie Gove, Brendan Williams, Chrissy Healey, Frances Karamouzis, Jouni Forsman, Allan Wilkins

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