Orange Business Services named an Innovator top-tier provider in the Avasant Multisourcing Service Integration 2021–2022 RadarViewTM
Date: April 2022
Authors: Gaurav Dewan, James Lee, Matthew Barlow, Sanchita Pati, Swapnil Bhatnagar
The Multisourcing Service Integration 2021–2022 RadarView is designed to help enterprises define their approach toward adopting MSI and identifying the right service provider to support them in this journey. It also assesses service providers based on their ability to offer MSI services with minimal disruption.
According to the RadarView, Enterprises are adopting Multisourcing Service Integration (MSI) to handle multi-vendor environments and create a cohesive IT environment and noted the adoption of MSI has accelerated since 2019. This is enabling enterprises to coordinate among suppliers and improve end-to-end business process visibility.
Avasant evaluated 32 providers using a rigorous methodology across the key dimensions of practice maturity, partner ecosystem, and investments and innovation. Through its analysis, Avasant recognized 21 providers that brought the most value to the market over the last 12 months.
Orange Business Services as an Innovator
This classification shows a penchant for reinventing concepts and avenues, changing the very nature of how things are done from the ground up. Unlike leaders, innovators have chosen to dominate a few select areas or industries and distinguish themselves based on superior innovation. These radicals are always hungry to create pioneering advancements in the industry and are actively sought after as trailblazers, redefining the rules of the game.
According to Avasant
"With enterprises increasingly dependent on multiple vendors, the need has risen for standardized SLAs and KPIs designed to accurately monitor vendor performance. Moreover, governance is being provided across multiple tiers, including strategic, tactical and operational.
"Orange Business Services has developed proprietary offerings by leveraging its telco roots to provide end-to-end MSI services, differentiating itself from other systems integrators. Its solutions help companies manage LAN, WLAN, security services and remote access, while simplifying the supplier onboarding process. Its MSI Essential offering helps manage third-party Internet service providers in SD-WAN projects. It introduced its MSI for Mobility to provide management and governance of internal and external mobile providers on behalf of enterprises, ensuring the performance of multiple vendors aligns with business and mobile user needs.
"The Orange Business Services initiative to carve out its space by utilizing its telco roots and enable performance monitoring of vendors through proprietary offerings and tools has placed Orange Business Services as an innovator in Avasant’s Multisourcing Service Integration 2021–2022 RadarView."
Vice President Enterprise Services, Orange Global Solutions for Business
"In their Multisourcing Service Integration 2021-2022 RadarView™ assessment, 'Maximizing the value of multi-supplier service delivery,' Avasant recognized Orange Business Services as an Innovator and the only telco-rooted company amongst the 21 top-tier providers that were evaluated. Avasant, 'Strategic Advisors for The Digital Economy,' has acknowledged our proven strategy, coupled with the superior innovation behind our MSI offering, which dominates select outsourced services including network, security, mobility, unified communication, support, operations, as well as key areas such as digital transformation.
"We are honored to receive this recognition, which sets us apart from other service providers by affirming the multiple solutions we deliver to support our customers in managing the challenges of their specific multi-vendor environments."
Avasant does not endorse any provider, product, or service depicted in its research publications, including RadarView, and does not advise users to select only those providers recognized in these publications. Avasant’s research publications are based on information from the best available sources and Avasant’s opinion at the time of publication, and their contents should not be construed as statements of fact. Avasant disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.