Survey report: The future for customer experience during the pandemic

What’s the Future for Customer Experience During the Current Pandemic?

What's the future for customer experience in times of a health crisis? This report summarizes the key data from the latest study carried out by Genesys in partnership with Orange Business Services and the magazine Relation Client of 257 customer relations professionals, between May and July 2020.

Download this report to find out what you need to know about the behaviors and mindsets of customer experience decision-makers as well as their next concerns.