ISG Provider Lens - SIAM/ITSM - Service Operation & Delivery - U.S. 2020

ISG Provider Lens SIAM/ITSM Service Operations and Delivery

According to this ISG Provider Lens report, Orange Business Services is a rising star in this quadrant. The company utilizes the ServiceNow functionality and integrates it into its own, extended Service Management Suite. The solution is focused on improving Quality of Experience (QoE) by respective IT user, a very important measure in the days of customer centricity.

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