Analyst report

Frost & Sullivan 2021 Asia Pacific Telco Cloud Contact Center Services Best Practices Award

Orange Business Services awarded “Asia Pacific Telco Cloud Contact Center Services Company of the Year,” at the 2021 Asia Pacific Frost & Sullivan Best Practices Awards

Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research in order to identify best practices in the industry.

According to Frost & Sullivan: “Orange Business Services acts as an advisor to its clients to understand their business requirements, identify technology gaps, and design and implement innovative CX solutions. The company places client needs at the center of its CX strategy and has initiated several co-innovation partnerships to explore and develop use cases.”

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