Orange Business Services named a Leader in the ISG Provider Lens™ Digital Workplace of the Future – Unified Communications as a Service (UCaaS)
Date: November 2019
Authors: Mrinal Rai, Rahul Basu, Jan Erik Aase
According to ISG, the “Leaders” among the vendors/providers have highly attractive product and service offerings and very strong market and competitive positions; they fulfill all requirements for successful market cultivation, and they can be regarded as opinion leaders, providing strategic impulses to the market. They also ensure innovative strength and stability.
"We are very pleased to be recognized as a Leader in the ISG Provider Lens for Digital Workplace of the Future and specifically for our Global UCaaS solution, Business Together as a Service, which is available in 93 countries. This award reflects the importance of our strategy to deliver an enriched, outstanding user experience and is just one part of an overall direction that is the link between employee engagement and customer satisfaction, which is crucial to business success. Another and equally important element of our strategy is the dissolving of boundaries between different types of employees whether they be office based, contact center based or remote, we strongly believe that all groups should be able to communicate and collaborate effectively through the same suite of tools. Through data analysis and our user adoption services, we recognize that all businesses present their unique challenges, which is why our methodology of co-creation ensures that our customers and user communities are engaged in solution definition from the very beginning.
"Transformation and creation of a smarter workplace is at the heart of all we do, and the endorsement of that strategy through our position as a leader provides the confidence and drive to accelerate further in this market."
Vannina Kellershohn, Vice President, Enriched Interactions & Collaboration Business Unit, Orange Business Services
ISG Provider Lens™ Digital Workplace of the Future – Unified Communications as a Service (UCaaS), Global 2019-20 Quadrant Report
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