Share

Orange Business Services is rated "Leader" in GlobalData "Product Assessment Report - Collaboration and Communications (Global)"

Date:  6 November 2017
Analyst: Gary Barton

 

According to GlobalData, the Orange Business Services UC portfolio combines hosted Microsoft and Cisco platforms with a compelling sales and marketing strategy backed by a growing range of analytics.
 

GlobalData Collaboration and Communications (Global)

Key strengths:

  • Global presence: Orange Business Services offers hosted Business Together based on Microsoft Skype for Business (80+ countries) and/or Cisco HCS (82 countries). Business Talk SIP trunking reaches 154 countries supported by seven SIP data centers worldwide
  • Customer experience: The already first-class Orange Business Services customer support, delivered by some 20,000 staff in 166 countries, is improving as it seeks to revitalize customer relations through an intense focus on service simplification and the use of digital technologies to improve end-user experiences
  • Self-service: Orange Business Services has created a single portal for Business Together as a Service customers, regardless of the underlying platform, and made that portal available in 32 languages
  • UC growth: The provider’s UC sales growth is ahead of most of its major rivals and it recorded "record order intake" during December 2016

"Positive recognition is always a privilege, none more so than when received from leading organizations like GlobalData, who have rated Orange the Leader in the recent Global Communications and Collaboration report. Cited for our leading customer support on a global scale, self-service capabilities and service simplification, we are committed to continually improving the lives of our customers and their user communities.
"As Unified Communication and Collaboration continues to evolve, we innovate through a leading service approach coupled with advanced technologies that together make a real difference in how people work better together today, no matter where they are located. By example, the integration with Business Process and the visibility gained through insightful analytics bring increased efficiency, productivity and management capability never seen before. For many organizations this can be a true eye opener."
Richard Heaps
Head of Product Management, UC&C International
Orange Business Services

Richard Heaps


Learn more about GlobalData.