Orange Business Services awarded "Asia-Pacific Cloud Contact Center Service Provider of the Year" at the November 2019 Frost & Sullivan Best Practices Awards
Date: 14 November 2019
Frost & Sullivan Excellence Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry. Read more about the Frost & Sullivan Asia Pacific Best Practices Awards.
Orange Business Services strong contact center capabilities aligned with market trends, expertise as an integrator, and global footprint in the provision of unified customer experience solutions are considered the sweet spot for organizations with large complex multi-location requirements. With an annual double digit growth, Orange continues to strengthen its market leadership through customizable cloud solutions that leverage automation and AI capabilities and offer unparalleled levels of support required by clients to thrive in the highly-competitive digital environment.
Krishna Baidya, Head of Customer Contact Research, ICT Practice
Asia Pacific Frost & Sullivan