Insight

The transformation of voice over the years

In the software-defined-network era, IT managers can move away from the inflexibility and rigidness of an underlying physical infrastructure to being able to implement rapid changes, deploy new sites, simplify overall management and drive down cost.

The benefit? Applications now define the network. IT managers can now centrally orchestrate application management across the network to assure digital business.

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Solution

Business Talk

Optimize voice management all around the world with Business Talk from Orange Business Services.

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Insight

Orange Business Talk: software-defined voice solutions to enhance your digital customer journey

Manage your enterprise voice solutions with a fully comprehensive digital experience. Business Talk lets you digitally manage your voice solution more quickly, anytime and anywhere.

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Solution

Contact Center Access

Collect calls from anywhere in the world with Contact Center Access, our integrated international call collection service.

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Maersk selected Microsoft Teams as its company collaboration tool

"Maersk has selected Microsoft Teams as our company collaboration tool. However, we wanted to go beyond team chat and determine whether Microsoft Teams Phone System and a new service called Direct Routing would allow us to further enhance collaboration. We learned that Orange, our partner for communications services, was also working with Microsoft on this, so we engaged Orange to test making and receiving calls with their SIP trunking service across desktop and mobile devices. The configuration and deployment was simple and quickly executed. Overall, it was a successful, yet uneventful, pilot because everything went perfectly, with the voice quality being excellent. Many thanks to Orange for their expertise in helping us prove out Teams Direct Routing."

Peter Wilkins, Head of Enterprise Technology Architecture, UCC and Contact Centre, Maersk Line Limited

 

Our brochures

Business Talk Digital

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Contact Center Access Online Ordering

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Microsoft Teams – Direct Routing

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Read more

Blog I 28 June 2018
Orange Business Services and Microsoft partner to deliver Direct Routing for Teams Users
Read about our capability to connect Business Talk SIP trunks to Microsoft Teams Direct Routing.

 

Blog I 14 March 2019
Helping an IT/telecom manager sleep while the end of the world (for ISDN at least) approaches
For an IT/telecom manager, equilibrium needs to be found between three migration approaches.

 

 

Blog I 14 March 2019
The transformation of voice over the years
What could be the impact to your business-critical voice services over SD-WAN?