These devices have to be secure. Weak or poor device security is an open window for bad actors to penetrate corporate networks, while lost devices risk data leaks. They must be managed better: firstly, you must match the device to the worker, enabling them to do their jobs in the way that suits them. They have to be optimized: their role as accurate and fast gatherers of critical data is dependent on devices operating at an optimum level.
Keeping these devices online and operational is complex, costly, and overwhelming for stretched central functions. The question of who takes responsibility for acquiring and provisioning devices, who looks after managing contracts, ensuring services meet users’ needs, and who pays the bills are a constant source of frustration within many enterprises.

of the global workforce are deskless workers.

Source: Emergence

To meet your mobility needs, you need to access a range of solutions that simplify the global management of your mobility services and devices. These include unified endpoint management (UEM), telecom expense management (TEM), contract management, incident and request management, and multisourcing service integration (MSI) to harmonize the management of multiple suppliers and vendors.

UEM enables the management, security and optimization of mobile devices, wherever they are. It can manage smartphones, laptops, smart glasses, tablets, and barcode readers, using iOS, Android, Windows and Linux. Operating system upgrades and patches can be consistently rolled out, with little or no user input required; compromised or lost devices can be remotely wiped and blocked from accessing critical data or networks; assets can be registered, monitored, activated and deactivated; and the need for specialist mobility skills in central IT functions is reduced, if not removed completely.

TEM makes it easier to optimize and automate the management of telecom services, providing central visibility to control international costs better, no matter how many local operators your company uses. Contract management improves vendor performance by providing contractual oversight to ensure that the promised services are delivered. Operational, financial and contractual KPIs outlined in mobile service provider contracts are monitored to identify any KPI deviations, gaps, duplications and opportunities for improvement.

Incident and request management allows companies to have a centralized and automated procedure for ordering mobile services and managing incidents by integrating with Orange’s ITSM platform. MSI gives enterprises a way of managing services and technologies from multiple vendors. In mobility, it brings together your entire mobile estate, managing it on your behalf, with automated tools and processes to accurately measure performance and ensure devices meet the needs of your users.

All of this needs to have the scale to operate internationally, supporting local teams without duplicating efforts.

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