Orange Business Services achieves the Cisco Authorization for Contact Centers in the United States

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In October of 2018, Orange Business Services successfully validated the audit step to become a Cisco Unified Contact Center Enterprise Authorized Technology Provider (UCCE ATP).

This certification means that Orange is authorized to sell the ATP restricted Unified Contact Center Enterprise (UCCE) product and is registered on the Cisco Partner Locator portal in Europe, APAC, and now, in NAM as well.

Cisco chooses only a select number of partners based on their technical skills and ability to provide services to customers, keep pace with the rapidly changing technology landscape and develop market potential.

Throughout the program, our experts fulfilled the rigorous training requirements, demonstrating an in-depth understanding of the platform. They built out a complete Cisco-based lab environment and selected from our extensive portfolio of solutions and third-party software applications, the most relevant products to integrate. Their hard work, skill and dedication showcased our ability to build out our own service practices while combining Cisco technologies with broader architectures.

This authorization reaffirms the mutual commitment to further cooperation between our two companies. As a continuation of a joint strategy on contact center, unified communication, and connectivity services, the UCCE ATP builds on the Orange Global Resale certification, Master Cloud and Managed Services Program, and other key Cisco specializations and ATPs under the Cisco Gold Partner umbrella. As of today, 3,500 certifications have been achieved across all regions, with more than 900 people being Cisco-certified, 140 of which are in North America.

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In addition, Orange reinforces its rising presence in the U.S. market. This additional endorsement gives us an edge in a fiercely competitive and maturing contact center market. It turns us into a trusted partner able to support companies in their global and complex deployment, with an end-to-end service approach and follow-the-sun support. We stand as one of the very few Cisco partners with the specific ability to design, deploy, configure, manage and troubleshoot the UCCE offering, whether it is hosted on their premises, delivered from the cloud or based on a hybrid model.

What's more, our global footprint gives us a significant edge over the competition. We operate an unparalleled voice and data network to route, queue and escalate interactions across all channels. Our six Network Operations Centers spanning across APAC and Europe guarantee a point of contact that is always available to tackle issues and is focused on a simple objective: increase responsiveness to satisfy our customers, regardless of the time zone.

"We are very honored and excited to add another Cisco ATP solution certification to our list of Cisco credentials. This invitation-only program is among Cisco's most exclusive and challenging ATPs. This outstanding accomplishment demonstrates our ambition to further develop our expertise in the U.S. market in order to help companies deliver better (and different) customer experiences. No doubt that it will drive immediate results on the ground, raising awareness around the unique value proposition and capabilities of Orange."

Niels Helkov, Head of AME Digital Solutions, Americas, Orange Business Services

 

Niels Helkov
Niels Helkov

Niels Helkov has 24 years experience in information and communication services with Orange Business Services. He is has been serving as Head of Digital Solutions, Americas since 2009 and is responsible for the customer experience, IoT and cloud solution domains.

When he is not delivering the best customer experience possible, he likes to spend his weekends playing tennis and golf, as well as exploring National Parks.