Observability: Unlocking your competitive edge

Many technology environments are overloaded with multiple monitoring tools scattered across the IT stack, creating silos of fragmented information that stop organizations from seeing the full picture.

IT teams complain of tool chain fatigue, resulting in higher costs, unnecessary complexity, delayed responses, security vulnerabilities, and integration barriers.

According to the analyst firm IDC, Companies are juggling with 10 to 100 monitoring tools in a bid to clarify their IT estates. Thus, it is no surprise that data collection and correlation are proving difficult.

This visibility gap directly impacts service reliability, performance, customer trust, and the agility to compete effectively on a global stage. According to IDC, a $5 billion turnover company can face losses of $2 million per hour in downtime.

However, observability is changing how organizations monitor their systems’ soundness and ensure continuity, driven by innovation, cost optimization, and the integration of AIOps.

Supporting your business objectives

While observability is usually described in terms of system health and resilience, its real value lies in its business impact. By turning harvested telemetry data into actionable insights, observability helps organizations minimize downtime, avoid revenue loss, protect customer experience, and make faster data-driven decisions that can strengthen competitiveness.

An observability strategy should be designed around the business outcomes the enterprise values the most, such as service availability, reliability, customer experience, cost efficiencies, and compliance. It can speed up business growth by safeguarding uptime, supporting faster decision- making, and optimizing investments. Aligning system and application performance with strategic goals helps reduce risk, drive efficiencies, create a competitive edge, and ensure business continuity. This ultimately reduces costs and contributes to increased revenue.

Regaining control over your digital ecosystem

According to Gartner, outages and performance degradation impact top-line revenue, client sentiment, and brand perception. Observability is pivotal to building trust, giving enterprises confidence in their operations’ capabilities, and allowing them to control their IT environment.

For Orange Business, observability is more than monitoring systems ' health. It is the ability to gather and correlate monitoring data from multiple sources over time and across different services, providing comprehensive supervision of your IT ecosystem (network, infrastructure, applications, and user experience). AIOps and automation help you understand and anticipate events impacting your business, enabling proactive and predictive actions to prevent issues before they occur or escalate, thus maintaining business continuity and optimizing performance - all with the utmost confidence.

We work as your trusted partner, orchestrating observability across technologies, backed by an ecosystem of strategic partners, to help you regain control over your IT stack.

Our modular approach is designed to be flexible depending on your company’s digital maturity. Solutions can be integrated, fully managed, or consumed through Evolution Platform. This enables you to benefit from best-in-breed solutions that fit your business requirements.

Our global scale and local support mean we can scale observability efforts while maintaining local regulator and operational compliance, a significant advantage for increasingly distributed operations.

Unlock your business's true potential with observability — it's not just about keeping your IT estate up and running but also about empowering smarter decisions that keep you competitive and agile in a rapidly changing market.

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• Observability: Orange Business helps you regain control and trust in your digital ecosystems
• Building operational performance and resilience through agnostic observability
• How to manage your complex IT landscape with observability and AIOps