Hybrid workplace – any place, any device, any time

Date: November 2021
Authors: Gary Barton (Global Data) / Bob Smart / Serge Schertzer


We are in a new era for the digital workplace. The question that faces digital workplace strategists is: are we ready for a radical shake-up of the way we support our businesses? Many employees want more flexibility in their future work arrangements. The largest proportion of workers favor a hybrid model, with 28% hoping for a permanent shift to remote work.

Recent experience has underlined that a "dancing landscape" of fast-changing demands and requirements and new ways of working has emerged. This new world requires both fast thinking from businesses and the capability to deploy agile technologies in order to adjust to ever-changing market conditions, competitors, or the need to expand or contract.

Agile technologies should have the ability to securely deliver applications, data and collaboration tools to a range of device types. They should also be delivered with increased levels of automation and user-centric support systems that do not rely on outdated service desk management systems. The legacy approach of supporting a network attached to devices, image management, patching, distributing devices with three-year refresh cycles, and offering service desk tickets will not cut it in the post-pandemic world.

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