Orange Business Services awarded "Asia-Pacific Cloud Contact Center Service Provider of the Year" at the 2020 Frost & Sullivan Best Practices Awards
Date: November 2020
Frost & Sullivan Excellence Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry. Read more about the Frost & Sullivan Asia Pacific Best Practices Awards.
Cloud contact centers are taking center stage as organizations struggle to be agile, flexible, and scalable while delivering exceptional customer experiences. True to its heritage, Orange Business Services, a leading telecommunications and business services company, provides comprehensive customer experiences and cloud contact center solutions seamlessly integrated with voice and digital channels, customer relationship management systems, and data analytics platforms. The company delivers value for its clients by combining its flexible cloud contact center solution with advanced technologies, including the Internet of Things, automation, data analytics, and artificial intelligence. The award recognizes Orange Business Services for its robust cloud contact center services portfolio, best-in-class customer experience platform, proven-track record in innovation, and wide partner ecosystem, resulting in strong customer references in the region.
Sherrel Roche, Industry Principal, ICT Practice
Asia Pacific Frost & Sullivan