Orange Business Services positioned as a Visionary with the highest "Ability to Execute" within the Visionary Quadrant of the 2021 Gartner Magic Quadrant for Managed Mobility Services, Global
Date: 6 April 2021
Authors/Analysts: Katja Ruud, Leif-Olof Wallin, Bill Menezes
In today’s digital economy, mobility is imperative in building an agile, productive and motivated workforce. But global organizations are faced with the increasingly complex burden of managing multi-vendor, multi‑OS and multipurpose mobile devices. Orange Business Services addresses these customer challenges by applying its Multisourcing Service Integration framework to enterprise mobility to enable the reduction of mobility management TCO by centrally managing enterprise mobile services, spend and performance.
In the past year, Orange Business Services introduced several new features and enhancements to key managed mobility services such as the automation and digitization of incidents and requests with the Orange specially adapted ServiceNow ITSM platform. Orange enterprise customers can now out task the management of end-user mobile services across all service providers by integrating their existing ITSM platforms with Orange ITSM. In addition to reducing costs, the digitization of processes supports the mobility of the enterprise workforce while improving the end-user experience. We believe that Orange was also recognized for the development of a cost calculator that can help customers to assess the potential savings to mobility TCO when the MSI framework is applied.
Orange progresses on critical capabilities
In addition to consolidating its position in the Gartner 2021 Magic Quadrant, Orange was also recognized in the 2021 Gartner Critical Capabilities report, ranking third highest for use cases on Resource and Cost Visibility and Control, Mobility Outsourcing and the European region.
Executive Vice President of the Smart Mobility Services (SMS) division within Orange Business Services
"Gartner has published their new MMS Magic Quadrant highlighting the changing and increasingly competitive MMS landscape. In this context, we are proud to have received such a positive assessment by their experts. Our extensive MMS solution suite provides the operational foundations for key customer value propositions such as the Digital Workplace and Smart Supply Chains. We can only be pleased to be recognized for our continued efforts and commitment to enable and underpin workforce mobility and our goal to help our customers to enhance organizational efficiency and productivity while ensuring business continuity."
Patrick de Trez
Head of International Mobility Services within Orange Business Services
"The recognition in this year’s Magic Quadrant is, we believe, testimony to our long-term goal to put customer care first and to provide solutions, such as our Multisourcing Service Integration for Mobility service suite, that directly address our customers’ key challenges in managing increasingly complex mobile IT landscapes. We will continue to accompany our customers with our extensive expertise as an operator-integrator as workforce mobility across the entire enterprise becomes a sine qua non for all large organizations."
Gartner, Magic Quadrant for Managed Mobility Services, Global, Katja Ruud, Leif-Olof Wallin, Bill Menezes, 6 April 2021
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