Enterprises face a rapidly shifting digital landscape, marked by growing complexity and increasing security risks, while under pressure to innovate faster.
Many find it difficult to manage distributed hybrid IT environments, integrate legacy systems with cutting-edge cloud-native solutions, and maintain consistent network performance to support business objectives. In addition, cybersecurity threats are becoming more sophisticated, while regulatory demands around data privacy and sustainability are growing.
Add to this the ongoing challenge of securing remote workforces, delivering enhanced user experience, and ensuring a seamless customer journey. All while transforming raw data into actionable insights and transforming into a data-driven culture to gain and maintain a competitive edge.
It soon becomes clear why many enterprises are at a crossroads in their digital transformation.
Seamless connection is critical to business performance
Connectedness has never been a more crucial piece of this puzzle. In recent years, we’ve seen a growing number of our customers increase their investment in networking to ensure data flows seamlessly within and beyond their organizations. Analyst firm IDC¹ has confirmed this trend, noting that the need concerns more than 70% of enterprises. Orange Business has developed the Evolution Platform to meet this demand by remodeling network services for a digital-first approach.
We have specifically designed Evolution Platform as a flexible framework to empower your business with agile, scalable, and future-ready network and security services, aligning technology with your modernization roadmap.
Evolution Platform is on demand and available as a fully managed, co-managed, or DIY solution to address varying levels of digital readiness. This modular pay-as-you-consume approach enables enterprises to mix and match services as required, making it easier to spot cost trends and stay on budget. Instead of treating FinOps as an add-on, it is embedded into how the platform is delivered.
However, it is essential to note that the intricacies of adopting platformization require technological, organizational, and operational maturity.
Professional services pave the road to a smooth transformation
Professional services are critical, guiding you through integration, process alignment, and skills development necessary for a smooth transformation. They enable those who don’t have the skillset in-house to transform, while supporting more advanced enterprises with a higher-touch approach, from migration to the lifecycle of services if necessary.
There is no escaping the fact that the skills shortage is proving a transformational barrier for many of our customers who have in-house talent but need support regarding skills and technology. According to Gartner,² 78% of CEOs report that talent scarcity is reaching crisis proportions, undermining the business's ability to sustain performance. In a recent report, 32% of respondents cited the skills drought as a roadblock to cybersecurity defense in cloud environments, for example.³ Technical expertise, however, isn’t enough. To scale effectively and drive performance to meet business objectives, people must also understand the broader business context.
To support seamless adoption of Evolution Platform, we have introduced a highly modular engagement-driven approach to professional services, supporting each stage of the services’ journey. This ensures maximum agility and responsiveness to meet each customer's unique needs.
At the same time, we are incorporating AI throughout the customer journey in several different areas, including observability, predictability, and AI-powered assistance.
Instant assistance, anytime, anywhere
Our services go beyond simply providing skilled individuals. We take ownership of performance and ensure that business expectations are met. Instead of locking customers into long-term contracts, we offer flexible services as standalone components or part of a tailored package. This enables organizations to fill critical skills gaps where needed.
For example, an enterprise may have strong cloud capabilities but lack advanced cybersecurity expertise. Practical solutions such as incident management dashboards, threat analysis, and comprehensive documentation can be used to support ongoing updates and releases. It is about delivering tangible outcomes, not just resources.
An expert is only a click away. Through our professional services offering, you can access 5,200 cloud infrastructure and cybersecurity experts, 5,500 SD-WAN specialists, and 700+ consultants through a single point of contact to ensure your digital IT strategy supports your business ambitions.
Preparing for Evolution Platform adoption
Our Platform Advisory provides expert guidance for businesses adopting platformization and digital transformation. We can help at various stages of the digital journey, from initial awareness to full-scale implementation. The aim is to expedite capabilities, unlock innovation, and support business growth.
The first step in transitioning to a platform-based model is to assess your infrastructure's maturity to ensure your enterprise is fully prepared to implement and leverage the platform’s potential. It is also essential to consider regulatory and security requirements.
Level one of our Readiness Assessment, provided free online, gives an overview of how you consume services versus a platform approach and your security posture. It evaluates where you are in your maturity infrastructure and outlines what you must do to reach your chosen destination. This includes the assets, including people and processes, that need to be moved or retained to adopt platformization.
API development is part of our Professional Services portfolio for those who want an in-depth view or assistance with APIs. This focuses on real customer needs and an outcome-driven roadmap. For these deeper engagements, we offer level two and three assessments, where our consultants analyze business processes and provide bespoke recommendations based on actual use cases.
Our API development scope includes customization and integration support, best practices, and guidance on configuration. A comprehensive library and training are available to empower users to understand and utilize the available APIs effectively. From a security perspective, we also offer a Secure Service Edge (SSE) Assessment to look at existing network security effectiveness.
Support through the services’ lifecycle
Adopting an on-demand network and security services approach is not just about upgrading technology. It requires a total mindset shift, commitment, and resources. This includes encouraging network teams to adopt cloud-native principles like DevOps, self-service, and rapid iteration.
Our professional services support you through the service lifecycle to ensure you get maximum benefits from the platform. Our modular options include deployment services to help manage the transition phase and ensure business continuity, operations, and optimization services, including observability, managing selected solutions' performance, budgets, and success management to help you hit targets at all levels.
Our assessment and design services cover a broad range of cloud native network services to recommend and design specific business requirements and expectations.
With the move to pay-as-you-go, managing both financial efficiency and environmental impact adds a new layer of complexity for the customer. That is why we are developing an a la carte menu of services – including financial and sustainability management – so that our customers can take control of not only their costs, but also their carbon footprint.
To ensure everything runs according to expectations, we provide a success plan with defined KPIs and periodic one-on-one business reviews to ensure you are on track to meet goals and prepare for the next challenge.
Transform smarter and faster with on-demand professional services
Moving to Evolution platform is a significant strategic step toward becoming a more agile, efficient, and future-ready digital business. But any transformation comes with risk and some complexity.
At Orange Business, we understand that every organization is different. So, our modular professional services offerings have been designed so that you can choose exactly what you need, when you need it. This speeds up time to value and allows you to improve your business performance.
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Sameh Hamdy
Sameh Hamdy is a Strategic Marketing Manager in Services at Orange Business. With an MBA in Strategic Marketing and extensive experience in product management, sales, and technology, he brings a comprehensive approach to his role within Global Professional Services. His focus is on developing value-driven proposals and solutions that meet evolving customer needs. Emphasizing innovation and disruption, Sameh adapts service models to align with current business and market expectations, ensuring Orange Business remains at the forefront in a dynamic marketplace.