At Orange Business, digital transformation is about more than new technology—it’s a new way of thinking, operating, and delivering for our customers. We’re redesigning both our customer journeys and our own platforms to create experiences that are simpler, faster, and more tailored to each business we serve.
We understand that our customers need to move quickly in a world where markets are constantly shifting and technology is evolving rapidly. That’s why we’re focused on making every interaction with Orange Business effortless, so our customers can stay ahead and lead in their industries.
To view this video content, you must accept YouTube cookies.
These cookies make it possible to share or react directly on the social networks to which you are connected or to integrate content initially posted on these social networks. They also allow social networks to use your visits to our sites and applications for personalization and targeting advertising.
Building Solutions for Real Business Impact
True transformation isn’t just about replacing old tools or adopting the latest technologies—it’s about changing how we work, collaborate, and deliver value every day. Success occurs when technology, people, and processes evolve in tandem. Our approach is to create customer-led journeys, powered by digital and AI-native solutions. These solutions are designed to solve real business challenges and bring measurable value to our customers’ operations.
To do this, we’re building a new IT ecosystem from the ground up. This “greenfield” environment gives us a fresh start—one that’s seamless, secure, and flexible. It allows us to deliver trusted digital solutions for everything from purchasing and payments to ongoing support.
A key part of our vision is putting AI at the core. Our new agentic AI stack will automate complex tasks across our platforms, making services smarter, safer, and easier to use.
Partnering to Drive Innovation
Transforming at this scale takes great partners. That’s why we’ve launched Orange Service Management (OSM) with ServiceNow, to unify and simplify the way we manage and support our services. We’re working with companies like Splunk and Blue Planet to bring advanced monitoring, automation, and service quality right to our customers. And by streamlining processes like quote-to-cash with CSG, we’re making it easier than ever for our customers to do business with us.
Supporting a Digital and Responsible Future
Transformation is also about people and culture. We’re breaking down silos, encouraging new ways of working, and making sure everyone at Orange Business is part of the journey. This lets us move faster, adapt to new challenges, and keep customer needs at the heart of our decision-making.
Our modular, AI-powered architecture enables us to integrate new technologies and scale quickly as our customers’ needs evolve. It’s not just about keeping up—it’s about staying ahead, driving sustainable growth for our customers' businesses, and doing so responsibly.
Blogger Anonymous
-