Frost & Sullivan


Orange Business receives Frost & Sullivan’s 2023 Telco Cloud Contact Center Services Company of the Year Award


Asia Pacific Telecommunications Cloud Contact Center Services Company of the Year 2023

Frost & Sullivan recently researched the telecommunications cloud contact center services industry and, based on its findings, recognized Orange Business with the 2023 Asia-Pacific Company of the Year Award.

According to Frost & Sullivan:

Orange Business is uniquely positioned to merge the value propositions of telecom and system integration service providers, delivering technology expertise and orchestration capabilities. Through its in-house R&D and innovation team and partner ecosystem, the company has developed comprehensive cloud contact center services and digital technology offerings. For instance, Orange Business helps companies improve customer experience (CX) and employee experience (EX) by leveraging state-of-the-art technology and a superior omnichannel platform that allows customers to engage with contact center employees across all channels, such as voice, chat, email and social media. The company enables contact centers to leverage digital technologies—like self-service, chatbots, automation, artificial intelligence (AI) and data analytics—to facilitate real-time interactions and improve employee responsiveness.

Orange Business has also successfully used its digital technology solutions, consulting services, integration expertise and best practices to deliver next-generation experiences and business outcomes. The company develops and implements its strategies with clients in mind, securing its position as a trusted partner. Its excellent service delivery and experience increase client confidence and satisfaction, leading to consistent revenue growth.

"Organizations increasingly deploy cloud-based contact center solutions to access various capabilities and efficiently engage with customers across multiple channels and devices. Orange Business has designed an integrated cloud contact center solution that offers secure CX and employee experience (EX) services combined with next-generation technology capabilities to deliver improved experiences and agent productivity."

Sherrel Sonia Roche, Industry Principal, ICT Research – Frost & Sullivan


Read more about the Frost & Sullivan Asia Pacific Best Practices Awards


Rishi Chopra

"We continue to empower companies by leveraging our global reach and flexible delivery model. Our expertise in delivering custom solutions makes us the partner of choice to deploy cloud contact center and AI solutions. Our ability to integrate business applications, while managing complex ecosystems, allows customers to focus on what really matters."

Rishi Chopra, Head of CX GTM, Orange Business, APAC