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Our partnership in numbers
+15
Years of expertise
135
Certifications
+500
Customer Experience experts
A unique partnership to boost your performance
Innovative solutions combining Orange Business expertise with NiCE CX capabilities. Together, they enhance agent performance, deliver deeper customer insights, and optimize contact center operations.
Orange Business and NiCE join forces to deliver an exceptional experience for customers and employees
Orange Business and NiCE share a long-standing, unique partnership trusted by leading strategic clients across various sectors worldwide. Together, we drive digital transformation by creating seamless, personalized, and consistent customer journeys, enhancing the phygital experience.
Our partnership combines Orange Business' strength as a global telecommunications operator and digital services provider with NiCE's expertise in cloud-based customer experience platforms. The solutions are tailored to client needs, flexible (cloud or hybrid; on Orange voice network or third-party operator flows), and supported 24/7 regardless of agent location.
At the forefront of Customer Experience solutions
Together, we offer advanced services to maximize agent performance, better understand customer insights, and optimize contact center processes. Our offering includes, for example, the following services :
- Omnichannel Contact Center Optimization: Resolve inquiries with the best-suited employee.
- Workforce Engagement: Optimize skill assignment, forecast workloads, and plan resources efficiently.
- Multichannel Recording Compliance: Record and manage communications in accordance with regulations.
- Agent Coaching: Evaluate employee adherence and performance.
- Analytics: Gain deeper insights into customer needs.
- Automation & Artificial Intelligence: Improve productivity and streamline processes.
