Data, IA and IoT Customer experience

NICE

NiCE: Global leader in cloud Customer Experience

Recognized leader in CCaaS, NiCE provides AI-first, end-to-end customer experiences — from digital entry management and journey orchestration to personalized, intelligent agent support, powered by CXone and Cognigy.

partner-level

Certified Platinum Partner

certification

125

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Our partnership in numbers

+20

Years of expertise

135

Certifications

+500

Customer Experience experts

NiCE accredits Orange Business

Award of European CXone partner of the Year 2025

Recognizing our joint business successes in Europe

Platinum partner

Global recognition of our partnership with highest status Platinum

A unique partnership to boost your performance

Innovative solutions combining Orange Business expertise with NiCE CX capabilities. Together, we offer advanced services to maximize agent performance, better understand customer insights, and optimize contact center processes.

Omnichannel Contact Center Optimization

Automation & Artificial Intelligence

Agent Coaching

Analytics

Workforce Engagement

Multichannel Recording Compliance

Orange Business and NiCE join forces to deliver an exceptional experience for customers and employees

Orange Business and NiCE share a long-standing, unique partnership trusted by leading strategic clients across various sectors worldwide. Together, we drive digital transformation by creating seamless, personalized, and consistent customer journeys, enhancing the phygital experience.

Our partnership combines Orange Business' strength as a global telecommunications operator and digital services provider with NiCE's expertise in cloud-based customer experience platforms. The solutions are tailored to client needs, flexible (cloud or hybrid; on Orange voice network or third-party operator flows), and supported 24/7 regardless of agent location.

NiCE, leader in Gartner's Magic Quadrant for CCaaS since 2015

To go further

Gartner Magic Quadrant 2025 for CCaaS (Contact Center as a Service)

For the 11th consecutive year, NiCE has been named as a Leader in Gartner's Magic Quadrant™ for CCaaS. This recognition reflects why customers choose NiCE: One unified platform leading AI transformation in CX.

Unified Engagement Suite - NICE

A cloud-based customer-experience platform with seamless omnichannel capabilities, analytics and automation.