Our partnership in numbers

+15

Years of expertise

78

Certifications

+500

Customer experience experts

A unique partnership to boost your performance

Solutions combining Orange’s expertise with de comprehensive portfolio of Nice contact center :
=> Innovative solutions that seamlessly combine Orange's expertise with the comprehensive capabilities of the NICE CX portfolio

CRM integration
Automatisation
Team collaboration
Omnichannel solution

Orange Business and NICE join forces to deliver an exceptional experience for customers and employees

Orange Business and NICE share a long-standing, unique partnership trusted by leading strategic clients across various sectors worldwide. Together, we drive digital transformation by creating seamless, personalized, and consistent customer journeys, enhancing the phygital experience.

Our partnership combines Orange's strength as a global telecommunications operator and digital services provider with NICE's expertise in cloud-based customer experience platforms. The solutions are tailored to clients needs, flexible (cloud or hybrid; on Orange voice network or third-party operator flows) with a 24/7 support model across all products, regardless of agent location.

At the forefront of Customer Experience solutions

Together, we offer advanced services to maximize agent performance, better understand customer insights, and optimize contact center processes. Our offering includes, for example, the following services :

  • Omnichannel Contact Center Optimization: Resolve inquiries with the best-suited employee.
  • Workforce Engagement: Optimize skill assignment, forecast workloads, and plan resources efficiently.
  • Multichannel Recording Compliance: Record and manage communications in accordance with regulations.
  • Agent Coaching: Evaluate employee adherence and performance.
  • Analytics: Gain deeper insights into customer needs.
  • Automation & Artificial Intelligence: Improve productivity and streamline processes.

NICE, leader in Gartner's Magic Quadrant for CCaaS since 2015

To go further

Gartner Magic Quadrant 2024 for CCaaS (Contact Center as a Service)

NICE has been positioned as a leader in Gartner's Magic Quadrant™ for CCaaS for the tenth consecutive year, thanks to its cloud CXone platform. Learn more about how.

Read more