Trust the Future with Orange Business
In 2026, we launched Trust the Future, our new strategic plan. This plan addresses the major challenges facing the industry: technological change, geopolitical tensions, competitive pressure, growing cyber threats, and environmental imperatives.With Trust the Future, Orange Business is accelerating its transformation to become a leader in trusted digital services; scaling secure connectivity, cloud and AI, and strengthening customer relationships.
Trust the Future : The Orange strategic blueprint
In a world where digital technology is omnipresent, trust in a telecom operator is crucial. Orange's purpose defines its role as a trusted operator: guiding its commitment to protect against cyber threats, secure networks and personal data, and support as many people as possible in their daily use of technology, with ethics and responsibility.
A strategy anchored in three shared ambitions
![[Illustration] Cognitive omnichannel customer experience](/sites/default/files/Cognitive%20omnichannel%20customer%20experience_0_0.svg)
Customer intimacy : strengthening our core business
Secure connectivity lies at the heart of everything we do, and everything our customers need. We are transforming connectivity into a platform-based model through Evolution Platform enabling us to deliver to customers more digital, automated and seamless solutions with flexible on-demand services.
![[Illustration] Trust data and AI](/sites/default/files/Trust%20data%20and%20AI_1_0.svg)
Trusted cloud and AI
Trusted security, data protection, resilience and reversibility - we develop trusted and secured solutions so you can trust how your data is processed and how your AI operates. Building a modern, modular, and scalable infrastructure with Orange eases multi-cloud orchestration and accelerates innovation for all of our customers. We’re enhancing Live Intelligence with agentic capabilities and embedding agentic AI across our products and our operations. We’re also growing in verticals where trust matters most, such as Defense and Healthcare.
![[Illustration] AI Center of Excellence](/sites/default/files/AI%20center%20of%20excellence_0_0.svg)
Driving excellence at scale
We’re transforming how we operate, using digital platforms and AI to scale our models, platforms and processes to ensure that you benefit from the efficiencies we unlock within your operations. With our new IT stack, our customers benefit from next-gen products with fully digital and modular customer experiences. Through our new Corporate University, we continue to invest in our teams through upskilling and reskilling, to ensure everyone at Orange Business is equipped to deliver outstanding services to customers and partners alike.
Where responsibility becomes impact
Digital technology has the power to tackle major environmental and social challenges, and with that power comes responsibility. That’s why Corporate Social Responsibility is not a separate initiative; it is embedded in how we operate every day. Aligned with the Orange Group, our actions are driven by an ethical and sustainable approach to generate value for customers, employees, and society.
Turning what’s possible into what’s real
Our responsible approach underscores our commitment to delivering dependable, end-to-end tech that opens the doors to possibility, combining expertise and care to ensure all digital progress is meaningful and impactful.
Working alongside our customers and stakeholders, we co-create solutions and navigate challenges to transform our mutual Environmental, Social, and Governance (ESG) goals into real-world outcomes and deliver consistent results for entire communities.
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Doing things right
See how Orange Business is committed to protecting, connecting and innovating to achieve sustainability.
A CSR approach grounded in three pillars
Promoting access to responsible digital solutions
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ESG in action
Jérôme Goulard, Chief Sustainability Officer at Orange Business, explains our pillars in more detail, how we identify our core priorities from defining ESG criteria to our carbon budget, and what we do to monitor our activities and achieve our targets.
Industry certifications and regulatory frameworks
To ensure transparency, accountability, and continuous improvement across CSR and sustainability performance, we embed recognized standards across operations, supply chains, and reporting practices.
Key certifications and assessments:
- EcoVadis: Regularly assessed for overall ESG performance
- CDP: Evaluated on climate strategy and decarbonization progress
- ISO 14001: Certified environmental management system
- Science Based Targets initiative (SBTi): Greenhouse gas reduction targets aligned with climate science to limit global warming
Regulatory frameworks:
Compliance with major European requirements – CSRD, EU Taxonomy, TCFD, and Duty of Vigilance laws – ensures robust ESG reporting, climate risk management, and responsible supply chain governance.
To go further
Orange Business commitment to sustainable cloud practices
Cloud computing powers our digital world. The benefits of cloud computing are clear: scalability, flexibility, enhanced innovation, and accessibility, enabling greater user mobility and collaboration, as well as faster time to market. However, because it is “always on”, cloud also consumes large amounts of electricity. Transitioning to more sustainable cloud computing is imperative, and Orange Business is committed to it as part of our support for responsible digital practices.
Orange Business drives measurable steps toward a sustainable future
Despite recent reports that sustainability is no longer at the top of boardroom agendas, we are reinforcing our sustainability commitments. Like many other enterprises we stay the course. To us, sustainability is not a nice-to-have nor a regulatory obligation, it is an imperative at the strategic core of our business. Sustainability strengthens business resilience and ensures the future of our business.
How Orange Business is helping you cope with climate change
When we sat down with the operations leader of a large enterprise, he recounted how a sudden flood had forced them to shut down a critical manufacturing facility for several weeks. He said his team had focused on responding to disasters rather than planning for them. Climate change was not on the boardroom agenda until it hit them directly. From this, you can see there is no escaping the fact that shifts in our planet’s weather patterns are starting to test organizations' agility and preparedness for the frequency and intensity of natural disasters. It is paramount that they act now to secure long-term resilience.