Meeting the major digital challenges facing enterprises, together.

"The design and implementation of CASA has been a truly innovative digital project for both internal and external teams, and we continue to plan for ongoing improvements and the gradual integration of further digitalization of other IT tools. We have been working very closely with the Orange Business teams."

“We didn’t want to ‘do AI’ just to tick a box. We wanted to help our customers when it matters most, when they have a problem and want an answer straightaway. With the AI conversational agent, we give them more autonomy, guide them through the process, and genuinely improve the experience. Most importantly, it helped our business teams see what was possible: within six weeks, we had reached ROI, and usage surged during Black Friday.”

“The contribution from Orange Business was one of the key factors in turning, in a short timeframe, an extremely innovative vision for AI in customer services into reality.”

Data sovereignty has become a key factor for many of our customers. It’s no longer just about functionality – it’s about security, governance, compliance and where your data actually resides

With data at the ready, our consultants help customers turn insights into impactful actions, sparking success at the heart of their business so they can truly thrive.

In just three weeks, we had a complete Kubernetes solution and a full security package in place. Everyone at Orange Business was highly solution-oriented and quick to address the challenges that arose during the testing phase. There was a clear willingness to adjust plans to make everything work – something we truly appreciated.

“Beyond the technical aspects, change management plays a key role. Through open dialogue with technician teams and transparency about how we train the LLM, everything was put in place to make it easier for teams to adopt generative AI.”

We were looking for a partner who understands that what we do is important and who gives us a good chance to develop services with the patient in focus.