Enhancing efficiency with a live chatbot for customer queries
To enable its employees to respond to customer questions more efficiently, Belfius Insurance invested in a live chatbot to answer frequently asked questions.
To enable its employees to respond to customer questions more efficiently, Belfius Insurance invested in a live chatbot to answer frequently asked questions. This solution could:
- Reduce the waiting times
- Integration of multiple products
- Availability aligned with offices
- Standardized answers
To enable its employees to respond to customer questions more efficiently, Belfius Insurance invested in a live chatbot to answer frequently asked questions. This solution could:
- Reduce the waiting times
- Integration of multiple products
- Availability aligned with offices
- Standardized answers
The customer uses the chatbot to provide quick, standardised answers, reduce waiting times, and integrate multiple products.
Optimising customer support with efficient chatbot goals
Belfius Insurance implemented a live chatbot to enhance customer service efficiency, meeting the requirements listed below:
Reduced waiting times
Product integration
Aligned availability
Streamlining support with an intelligent FAQ chatbot
Orange Business and Bold360 by Genesys helped Belfius Insurance to develop an FAQ bot that streamlines and consolidates support for agents and agency staff.
- Reduced call volume & shorter response times
- Possibility to centralize the knowledge
- Possibility to enrich the chatbot content permanently
- Intelligent insights to identify knowledge gaps
Don't take our word for it. Hear what our customers say.
Technologies we have used
Leader in Contact Center and Customer Experience Solutions.
Partners
Genesys
Belfius Insurance
Belfius Insurance, part of the Belgian state-owned Belfius Bank & Insurance group offers a full range of life and non-life insurance solutions tailored to individuals, self-employed persons, SMEs, the public sector, and non-profit organizations.