Contact Center Access Receive calls from anywhere in the world and manage them in real time Provide local and toll-free numbers in over 160 countries to ensure seamless customer engagement and international accessibility Manage call routing, assign new numbers and monitor performance with real-time tools via an online portal or API Optimize costs with a unified solution that scales with your business needs, backed by the robust Orange global infrastructure See offer
Unified Engagement Suite - Genesys Augment your customer experience by orchestrating the entire customer journey Orchestrate the entire customer journey as one conversation Easily scale and evolve with our future-proof solution Enjoy market-leading CRM technology from Genesys See offer
Unified Engagement Suite - NICE A cloud-based customer-experience platform with seamless omnichannel capabilities, analytics and automation Connect customer requests to the right agent, across any channel Optimize your workforce to keep your team engaged and productive Get useful insights on who your customers are thanks to powerful analytics See offer
CX of the Future Firestarter Kickstarting your journey towards seamless and unified customer experiences Consolidate your view of CX maturity with industry-specific trends and competitive insights. Develop a strategic perspective to set and achieve your CX goals. Leverage concrete use cases and actionable steps to deploy state-of-the-art solutions. See offer