Contact Center

Improve your customer relationships with a best-of-breed contact center

  • Contact Center Access
    Receive calls from anywhere in the world and manage them in real time
    • Provide local and toll-free numbers in over 160 countries to ensure seamless customer engagement and international accessibility
    • Manage call routing, assign new numbers and monitor performance with real-time tools via an online portal or API
    • Optimize costs with a unified solution that scales with your business needs, backed by the robust Orange global infrastructure
  • Unified Engagement Suite - Genesys
    Augment your customer experience by orchestrating the entire customer journey
    • Orchestrate the entire customer journey as one conversation
    • Easily scale and evolve with our future-proof solution
    • Enjoy market-leading CRM technology from Genesys
  • Unified Engagement Suite - NICE
    A cloud-based customer-experience platform with seamless omnichannel capabilities, analytics and automation
    • Connect customer requests to the right agent, across any channel
    • Optimize your workforce to keep your team engaged and productive
    • Get useful insights on who your customers are thanks to powerful analytics
  • CX of the Future Firestarter
    Kickstarting your journey towards seamless and unified customer experiences
    • Consolidate your view of CX maturity with industry-specific trends and competitive insights.
    • Develop a strategic perspective to set and achieve your CX goals.
    • Leverage concrete use cases and actionable steps to deploy state-of-the-art solutions.