Contact Center

Improve your customer relationships with a best-of-breed contact center
  • Contact Center Access
    Receive calls from anywhere in the world and manage them in real time
    • Provide local and toll-free numbers in over 160 countries to ensure seamless customer engagement and international accessibility
    • Manage call routing, assign new numbers and monitor performance with real-time tools via an online portal or API
    • Optimize costs with a unified solution that scales with your business needs, backed by the robust Orange global infrastructure
    See offer
  • Unified Engagement Suite - Genesys
    Augment your customer experience by orchestrating the entire customer journey
    • Orchestrate the entire customer journey as one conversation
    • Easily scale and evolve with our future-proof solution
    • Enjoy market-leading CRM technology from Genesys
    See offer
  • Unified Engagement Suite - NICE
    A cloud-based customer-experience platform with seamless omnichannel capabilities, analytics and automation
    • Connect customer requests to the right agent, across any channel
    • Optimize your workforce to keep your team engaged and productive
    • Get useful insights on who your customers are thanks to powerful analytics
    See offer

Artificial Intelligence

  • Live Intelligence
    Optimising the operational efficiency of your team with generative AI
    • Optimize the management and utilization of your meeting rooms and workspaces
    • Simplify your employees' daily tasks with mobile services
    • Deploy the platform across your organization
    See offer

Digitalization

  • CX of the Future Firestarter
    Kickstarting your journey towards seamless and unified customer experiences
    • Consolidate your view of CX maturity with industry-specific trends and competitive insights.
    • Develop a strategic perspective to set and achieve your CX goals.
    • Leverage concrete use cases and actionable steps to deploy state-of-the-art solutions.
    See offer
  • Customer Data Platform
    Transform customer experiences with data-driven decisions via a unified customer data platform.
    • Seamlessly integrate customer data across all sources for a 360-degree view.
    • Drive tailored customer interactions with actionable insights.
    • Leverage data-driven strategies to optimize campaigns and increase returns.
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  • CX Data Accelerator
    Unlock additional potential of your CX Data
    • Assess digital engagement strategies across all channels to identify gaps and opportunities.
    • Leverage analytics to refine customer segmentation, content management, and communication strategies.
    • Optimize processes to enhance responsiveness, personalization, and digital touchpoints.
    See offer
  • Live Intelligence
    Optimising the operational efficiency of your team with generative AI
    • Optimize the management and utilization of your meeting rooms and workspaces
    • Simplify your employees' daily tasks with mobile services
    • Deploy the platform across your organization
    See offer