BCA modernizes legal case management with CASA

Centralized and digitize legal case management through a single platform.
Enabled secure collaboration between internal teams and external legal stakeholders.
Improved efficiency, traceability, and visibility across the entire case lifecycle.

A digital shift in legal operations

To streamline its operations, the Belgian Competition Authority (BCA) launched an initiative to digitize its case management system. The existing setup lacked the automation needed to efficiently handle complex case-related workflows. A modern, secure, and integrated solution was needed to support both internal teams and external stakeholders, such as legal professionals.

Overview of the roadmap to modern case management

To ensure the success of the digital transformation, several clear priorities were established from the outset:

Centralize and digitize case management

Enable secure access both internally and externally

Improve the efficiency and traceability of legal procedures

Ensure integration into the Authority’s existing IT ecosystem

Leverage modern reporting tools

Building CASA: a smart, connected solution

Orange Business implemented a robust, user-centric case management solution using Microsoft Dynamics 365 Customer Service and SharePoint. The system, named CASA, centralizes the processing of legal cases and facilitates collaboration between internal teams and external stakeholders via a secure digital platform.

Case management is handled through Microsoft Dynamics 365 Customer Service, which supports workflows such as case creation, assignment, tracking, and deadline monitoring.

• All documents are automatically stored and indexed in SharePoint, ensuring easy searchability and structured document management.

• Secure access for external users, including legal professionals, is provided via Microsoft Power Pages.

• Business intelligence is powered by Microsoft Power BI, enabling advanced reporting and data-driven decision-making.

From manual to modern: what has changed

The implementation of CASA has brought measurable improvements in both daily operations and long-term strategic objectives.

The launch of CASA marked a major milestone in the Authority’s digital transformation. This centralized platform consolidated all aspects of case management into a single, intuitive interface. Users now benefit from real-time visibility into their open and closed cases, simplified time tracking, and improved document management.

Thanks to secure access for external stakeholders and integrated tools, the system now enables faster, more accurate, and more collaborative handling of legal cases. CASA has become the cornerstone of the Authority’s digital strategy, paving the way for new innovations and increased scalability in the years to come.

Don't take our word for it. Hear what our customers say.

Magali Durieux, Head of the Digital Transformation and Head of the ICT Department

"The design and implementation of CASA has been a truly innovative digital project for both internal and external teams, and we continue to plan for ongoing improvements and the gradual integration of further digitalization of other IT tools. We have been working very closely with the Orange Business teams."

Technology partner

Orange Business built CASA using Microsoft Dynamics 365, SharePoint, Power Pages, and Power BI, delivering secure case management, seamless collaboration, and data-driven insights for the Belgian Competition Authority.

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