Evere, Orange Business Office
Event
CX Breakfast with Bandai Namco Entertainement Europe & imagino
Is Your Customer Data Ready for AI?
Customer experience is entering a new era, powered by data and accelerated by AI. But before organisations can unlock the full potential of AI, they need one essential foundation: reliable, connected, and actionable customer data.
During this CX Breakfast, we will explore what strong customer data fundamentals look like in practice, where organisations often struggle, and how to move towards an AI-ready customer data strategy.
We will also be joined by Bandai Namco Entertainment Europe, who will share their own customer data journey, the challenges they faced, and the steps they took to move forward.
About the CX Breakfast
The CX Breakfast sessions are roundtable discussions where business and technology leaders come together to exchange perspectives, discuss challenges, share success stories, and explore best practices in customer experience, data, and AI.
These sessions are designed to be practical, interactive, and focused on real-world learnings.
Agenda
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8:30 AM - 9:00 AMWelcome Coffee
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9:00 AM - 10:00 AMHow AI-ready is your customer data, presented by Lucas Simeon Kilis, Head of CRM EMEA at Bandai Namco Entertainment Europe
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10:00 AM - 10:30 AMCoffee Break
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10:30 AM - 11:15 AMKey considerations when selecting a Customer Data Platform, presented by Quinten de Lain, Data Expert at Orange Business
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11:15 AM - 12:30 PMEnd & Networking time
Speakers
Lucas Simeon Killis
Charlotte Helderlé
