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The Orange Service Publication documents are posted in the tabs above.

The documents set forth in this Global tab apply to all customers, except as otherwise expressly provided in the North America, Europe/Middle East/Africa or Asia Pacific tabs (“Regional tabs”). The documents in the Regional tabs apply to your direct services agreement with Orange depending on the region in which your contracting entity is located (e.g., for contracting entities in North America, the documents in the Asia Pacific and Europe/Middle East/Africa tabs do not apply). The documents applicable to the Services you purchased from Orange are incorporated into your direct service agreement with Orange, and you are urged to examine the documents to fully understand the Services you have purchased.

 

Global Policies
 
Acceptable Use Policy for Orange Products & Services acceptable_use_policy.01-16.pdf

 

Cloud Services*    
Contact Everyone Service Description sd.contact_everyone.gbl_.07-14.pdf
Contact Everyone Service Level Agreement sla.contact_everyone.gbl_.05-14.pdf
Flexible Computing Express Service Description sd.flexible_computing_express.gbl_.02-13.pdf
Flexible Computing Express Service Level Agreement sla.flexible_computing_express.gbl_.02-12.pdf
Flexible Computing Express Test Drive Service Description sd.flexible_computing_express_test_drive.gbl_.04-14.pdf
Flexible Computing Premium Service Description sd.flexible_computing_premium.gbl_.02-14.pdf
Flexible Contact Center Service Description sla.flexible_contact_center.gbl_.05-13.pdf
Flexible Contact Center Service Level Agreement sla.flexible_contact_center.gbl_.05-13.pdf
Flexible Storage Service Description sd.flexible_storage.gbl_.08-15.pdf

*The Specific Conditions for Cloud Services apply to all Cloud Services.

 

Cloud and Professional Services*    
Business Together as a Service Service Description sd.business_together_as_a_service.gbl_.08-16.pdf
Business Together as a Service Service Level Agreement sla.business_together_as_a_service.gbl_.03-16.pdf

*The Specific Conditions for Cloud Services and the Specific Conditions for Professional Services apply.

 

Cloud and Security Services*    
Flexible Identity Service Description sd.flexible_identity.gbl_.01-15.pdf
Flexible Identity Service Level Agreement sla.flexible_identity.gbl_.01-15.pdf

*The Specific Conditions for Cloud Services and the Specific Conditions for Security Services apply.

 

Customer Service    
Customized Infrastructure Care Service Description sd.customised_infrastructure_care.global.03-11.pdf
My Service Space Service Description sd.my_service_space.gbl_.12-11.pdf
Service Select-Service Delivery Service Description sd.service_select_-_service_delivery.gbl_.11-14.pdf
Service Select-Service Support Service Description sd.service_select_-_service_support.gbl_.11-14.pdf
Service Select-VPN COE Service Description sd.service_select_-_vpn_coe.gbl_.06-14.pdf
Service Select IT Service Description sd.service_select_it.gbl_.04-13.pdf

 

Enterprise Mobility Services    
Device Management Premium Service Description sd.device_management_premium.gbl_.05-14.pdf
Smartphone Management Service Description sd.smartphone_management.gbl_.06-13.pdf

 

Flexible Computing Global Services    
Flexible Computing Global Service Description sd.flexible_computing_global.gbl_.09-14.pdf
Flexible Computing Global Service Level Agreement sla.flexible_computing_global.gbl_.09-14.pdf

*The Specific Conditions for Flexible Computing Global apply to the Flexible Computing Global Service.

 

Hosting Services*    
Net Hosting Service Service Description sd.net_hosting_service.gbl_.06-06.pdf

*The Specific Conditions for Hosting Services apply to all Hosting Services.

 

Hosting, Messaging, Security and Cloud Services*    
Business Together-Managed Exchange Service Description sd.business_together-managed_exchange.gbl_.08-12.pdf
Business Together-Managed Exchange Service Level Agreement sla.business_together-managed_exchange.gbl_.08-12.pdf
Business Together Sharespace Service Description sd.business_together_sharespace.gbl_.08-15.pdf

*The Specific Conditions for Hosting Services, the Specific Conditions for Messaging Services, the Specific Conditions for Security Services and the Specific Conditions for Cloud Services apply.

 

Integration Services*    
Business Together Avaya Service Description sd.business_together_avaya.gbl_.10-14.pdf
Business Together Cisco Service Description sd.business_together_cisco.gbl_.10-14.pdf
Business Together Cisco Service Level Agreement sla.business_together_cisco.gbl_.01-14.pdf
Deployment Services Service Description sd.deployment_services.gbl_.03-12.pdf
Deployment Services Service Level Agreement sla.deployment_services.gbl_.11-09.pdf
Enterprise Telephony for Alcatel Service Description sd.enterprise_telephony_for_alcatel.gbl_.11-07.pdf
Enterprise Telephony for Alcatel Service Level Agreement sla.enterprise_telephony_for_alcatel.gbl_.11-07.pdf
Integrated LAN Service Description sd.integrated_lan.gbl_.02-13.pdf
Open Videopresence Service Description sd.open_videopresence.gbl_.07-12.pdf
Open Videopresence Service Level Agreement sla.open_videopresence.gbl_.08-11.pdf
Open Videopresence Management Service Description sd.open_videopresence_management.gbl_.10-14.pdf
Open Videopresence Management Service Level Agreement sla.open_videopresence_management.gbl_.10-14.pdf
Operational Support Services Service Description sd.operational_support_services.gbl_.01-14.pdf
Operational Support Services Service Level Agreement sla.operational_support_services.gbl_.01-14.pdf

*The Specific Conditions for Integration Services apply to all Integration Services.

 

Integration, Cloud and Voice Services*    
Open Videopresence Flexible Premium Service Description sd.open_videopresence_flexible_premium.gbl_.10-14.pdf
Open Videopresence Flexible Premium Service Level Agreement sla.open_videopresence_flexible_premium.gbl_.10-14.pdf

*The Specific Conditions for Integration Services, the Specific Conditions for Cloud Services and the Specific Conditions for Voice Services apply to all Integration, Cloud and Voice Services.

 

Integration and Hosting Services*    
Business Together Microsoft-Managed Unified Comms Service Description sd.business_together_microsoft-managed_unified_comms.gbl_.08-16.pdf
Business Together Microsoft-Managed Unified Comms Service Level Agreement sla.business_together_microsoft-managed_unified_comms.gbl_.08-16.pdf

*The Specific Conditions for Integration and Hosting Services apply to all Integration and Hosting Services.

 

Integration and Professional Services*    
Open Videopresence Equipment Service Description sd.open_videopresence_equipment.gbl_.10-14.pdf
Open Videopresence Integration Service Description sd.open_videopresence_integration.gbl_.10-14.pdf
Open Videopresence Integration-Try and Buy Porgram-Addendum Service Description sd.open_videopresence_integration-try_and_buy_program-addendum.gbl_.10-14.pdf
PBX Management Service Description sd.pbx_management.gbl_.12-11.pdf
Telepresence Service Select Management Service Description sd.telepresence_service_select_management.gbl_.10-10.pdf

*The Specific Conditions for Integration Services and the Specific Conditions for Professional Services apply to all Integration and Professional Services.

 

Messaging Services*    

 

Network Services*    
Business VPN Service Description sd.business_vpn.gbl_.09-16.pdf
Business VPN Service Level Agreement sla.business_vpn.gbl_.09-16.pdf
CDN Solution Service Description sd.cdn_solution.gbl_.09-14.pdf
CDN Solution Service Level Agreement sla.cdn_solution.gbl_.09-14.pdf
International Ethernet Link Service Description sd.international_ethernet_link.gbl_.03-12.pdf
International Ethernet Link Service Level Agreement sla.international_ethernet_link.gbl_.03-12.pdf
Internet Direct (Managed) Service Level Agreement sla.internet_direct_managed.gbl_.06-13.pdf
Internet Direct (Unmanaged) Service Level Agreement sla.internet_direct_unmanaged.gbl_.10-10.pdf
Internet Direct Service Description sd.internet_direct.gbl_.07-13.pdf
LAN IP Video Service Description sd.lan_ip_video.gbl_.06-06.pdf
Managed Ethernet Link Service Description sd.managed_ethernet_link.gbl_.06-13.pdf
Managed LAN Service Description sd.managed_lan.gbl_.05-13.pdf
Managed LAN Service Level Agreement sla.managed_lan.gbl_.03-13.pdf
Open Videopresence Community Service Description sd.open_videopresence_community.gbl_.06-15.pdf
Service Transition Service Description sd.service_transition.gbl_.02-16.pdf
Service Transition Service Level Agreement sla.service_transition.gbl_.02-16.pdf
Vendor Managed Internet Service Description sd.vendor_managed_internet.gbl_.02-14.pdf
Vendor Managed VPN Service Description sd.vendor_managed_vpn.gbl_.01-13.pdf

*The Specific Conditions for Network Services apply to all Network Services.

 

Network Services/Business VPN Optional Features*    
Access Method 3G Service Description bvpn_optional_feature_access_method_3g.gbl_.09-14.pdf
Access Method Cable Service Description bvpn_optional_feature_access_method_cable.gbl_.09-14.pdf
Access Method DSL Service Description bvpn_optional_feature_access_method_dsl.gbl_.09-14.pdf
Access Method Ethernet Service Description bvpn_optional_feature_access_method_ethernet.gbl_.09-14.pdf
Access Method Leased Line Service Description bvpn_optional_feature_access_method_leased_line.gbl_.09-14.pdf
Access Method Satellite Service Description bvpn_optional_feature_access_method_satellite.gbl_.09-14.pdf
Access Method WiMax Service Description bvpn_optional_feature_access_method_wimax.gbl_.09-14.pdf
Business VPN Lite Service Description optional_feature_bvpn_lite_description.gbl_.09-16.pdf
Continuity Solution Air Backup Service Description bvpn_optional_feature_continuity_solution_air_backup.gbl_.09-14.pdf
Continuity Solution Air Quick Start Service Description bvpn_optional_feature_continuity_solution_air_quick-start.gbl_.09-14.pdf
Continuity Solution Always On Service Description bvpn_optional_feature_continuity_solution_always_on.gbl_.09-15.pdf
Continuity Solution Dual Service Description bvpn_optional_feature_continuity_solution_dual.gbl_.09-14.pdf
Continuity Solution NAS Backup-Single CPE Service Description bvpn_optional_feature_continuity_solution_nas_backup_-_single_cpe.gbl_.09-14.pdf
Customer Based Internet Gateway (CBIG) Service Description bvpn_optional_feature_customer_based_internet_gateway_cbig.gbl_.09-14.pdf
Galerie Service Description bvpn_optional_feature_galerie_sd.gbl_.04-16.pdf
Galerie Service Level Agreement bvpn_optional_feature_galerie_sla.gbl_.04-16.pdf
Internet Service Description bvpn_optional_feature_internet.gbl_.09-14.pdf
IPSec Service Description bvpn_optional_feature_ipsec.gbl_.09-14.pdf
IPv6 Service Description bvpn_optional_feature_ipv6.gbl_.09-14.pdf
Local Internet Browsing Service Description bvpn_optional_feature_local_internet_browsing.gbl_.09-14.pdf
Modular VPN-Multiple VPN Service Description bvpn_optional_feature_modular_vpn_-_multiple_vpn.gbl_.09-14.pdf
Multicast Service Description bvpn_optional_feature_multicast.gbl_.09-14.pdf
Network Based Internet Gateway (NBIG) Service Description bvpn_optional_feature_network_based_internet_gateway_nbig.gbl_.09-14.pdf
Network Boost Service Description bvpn_optional_feature_network_boost_sd.gbl_.04-16.pdf
Network Boost Service Level Agreement bvpn_optional_feature_network_boost_sla.gbl_.04-16.pdf
Network Protect Service Description bvpn_optional_feature_network_protect.gbl_.09-14.pdf
Open Videopresence Community Service Description bvpn_optional_feature_open_videopresence_community.gbl_.10-14.pdf
Valuenet_including SAPNet Service Description bvpn_optional_feature_valuenet_including_sapnet.gbl_.09-14.pdf

*The Specific Conditions for Network Services apply to all Business VPN Optional Features.

 

Professional Services*    
Enterprise Application Management-Riverbed Service Description sd.enterprise_application_management-riverbed.gbl_.11-10.pdf
My-Site Server Management Service Description sd.my-site_server_management.gbl_.02-12.pdf
Program Management Service Description sd.program_management.gbl_.06-09.pdf
Project Management Service Description sd.project_management.gbl_.02-10.pdf
Telecom Expense Management Service Description sd.telecom_expense_management.gbl_.09-11.pdf

*The Specific Conditions for Professional Services apply to all Professional Services.

 

Satellite Services*    
Business VPN Satellite Maritime Shared Service Description sd.business_vpn_satellite_maritime_shared.gbl_.01-13.pdf
Business VPN Satellite Maritime Shared Service Level Agreement sla.business_vpn_satellite_maritime_shared.gbl_.04-16.pdf
Business VPN Satellite Terrestrial Dedicated Service Description sd.business_vpn_satellite.terrestrial_dedicated.gbl_.04-14.pdf
Business VPN Satellite Terrestrial Dedicated Service Level Agreement sla.business_vpn_satellite_terrestrial_dedicated.gbl_.05-16.pdf
Business VPN Satellite Terrestrial Shared Service Description sd.business_vpn_satellite_terrestrial_shared.gbl_.07-12.pdf
Business VPN Satellite Terrestrial Shared Service Level Agreement sla.business_vpn_satellite_terrestrial_shared.gbl_.04-16.pdf
Business VPN Satellite-Spot Service Description sd.business_vpn_satellite-spot.gbl_.04-15.pdf

*The Specific Conditions for Satellite Services apply to all Satellite Services.

 

Security Services*    
Active Prevention Service Description sd.active_prevention.gbl_.03-08.pdf
Active Prevention Service Level Objective slo.active_prevention.gbl_.03-08.pdf
DDoS Protection Service Description sd.ddos_protection_service.gbl_.08-16.pdf
Flexible SSL Service Description sd.flexible_ssl.gbl_.02-12.pdf
Flexible SSL Service Level Agreement sla.flexible_ssl.gbl_.02-12.pdf
Mobile SSL Service Description sd.mobile_ssl.gbl_.10-10.pdf
Mobile SSL Service Level Agreement sla.mobile_ssl.gbl_.10-10.pdf
Secure Gateway Service Description sd.secure_gateway.gbl_.03-10.pdf
Secure Gateway Service Level Agreement sla.secure_gateway.gbl_.05-12.pdf
Secure My Device Service Description sd.secure_my_device.gbl_.10-08.pdf
Strong Authentication Service Description sd.strong_authentication.gbl_.10-09.pdf
Unified Defense Service Description sd.unified_defense.gbl_.03-07.pdf
Unified Defense Service Level Objective slo.unified_defense.gbl_.03-07.pdf
Web Protection Suite Service Description sd.web_protection_suite.gbl_.06-13.pdf
Web Protection Suite Service Level Agreement sla.web_protection_suite.gbl_.06-13.pdf

*The Specific Conditions for Security Services apply to all Security Services.

 

Voice Services*    
Audio and Web Conferencing Services Service Description sd.audio_web_conferencing_services.gbl_.06-14.pdf
Business Talk Service Description sd.business_talk.gbl_.06-16.pdf
Business Talk Service Level Agreement sla.business_talk.gbl_.09-13.pdf
Contact Center Access Service Description sd.contact_center_access.gbl_.10-10.pdf
Contact Center Access Service Level Agreement sla.contact_center_access.gbl_.10-11.pdf
Network Interactive Voice Response Service Description sd.network_interactive_voice_response.gbl_.02-09.pdf
Network Interactive Voice Response Service Level Agreement sla.network_interactive_voice_response.gbl_.09-06.pdf
Web Conferencing-Cisco WebEx Service Description sd.webconferencing-ciscowebex.gbl_.05-15.pdf

*The Specific Conditions for Voice Services apply to all Voice Services.

 

Revised 2 Nov 2016

 

 

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