Cognitive omnichannel customer experience

Focus on omni-channel marketing to improve customer satisfaction and cognitive experience to increase responsiveness.

Omnichannel customer experience relies on automation to manage interactions across all channels in real time. Thanks to advanced systems, instant, personalized responses are ensured, and every touchpoint is orchestrated consistently.

A satisfied employee is a satisfied customer

Provide your customer service staff with solutions that enable them to simplify their day-to-day activities and focus on customer service.

Anticipate customer needs and eliminate repeat contacts

Give your employees the ability to analyze data, so they can anticipate and identify customers' needs and reduce call backs.

Transition to greater flexibility

Incorporate a software-as-a-service (SaaS) model to accelerate innovation and meet the challenges of hybrid working.

Respond faster and more efficiently to customer demand

Use automation to increase response rates, extend 24/7 time slots, set up continuous improvement for users and reduce the solicitation rate.

Our customers testify to the excellence of our support

Becoming customer-centric and accelerating innovation

Smooth transition to the cloud with Genesys Cloud and AWS
Reduced average processing time of 20%, training costs 40% and increased productivity of 40%
35 customer relationship centers on all continents

Read the KONE case study

Maintaining the performance of its teleworking information center

92% call take-up rate, compared with 88% under normal circumstances
Implementation in eight days instead of eight weeks
Reliable information for clients, which can be modified 24/7

Read the Keolis case study

Are you interested in our expertise?

Customizable offers

Contact Center

Managed Contact Center Premium

Enhance customer experience with a secure, robust and collaborative contact center

Engage customers through their preferred channels with efficiency, consistency and reliability
Count on the security of dedicated hosting with high end-to-end SLAs
Focus on your core business with advanced service and support

See offer

Some of our most trusted partners for cognitive customer experience

Dive into the world of omnichannel and cognitive customer experience with Orange and our renowned partners. Your challenges are unique to your business and your strategy, and we’ll help you choose the partners best suited to your needs.